Job Description

As the Operations and Hospitality Manager, you will play a key role in ensuring the seamless operation of our restaurant, including staff management, customer service excellence, and operational efficiency. Your responsibilities will include:
1. Strategic Oversight: Establishing and maintaining high standards for restaurant operations, including service protocols, staffing models, and customer experience benchmarks.
2. Staff Training and Development: Designing and delivering comprehensive training programs to ensure all team members align with our brand values and service standards.
3. Menu and Service Innovation: Collaborating with our culinary team to introduce innovative menu concepts and improve the dining experience.
4. Operational Management: Overseeing inventory, vendor relationships, and cost controls to ensure operational profitability.
5. Advisory Role: Providing consultation to enhance customer service strategies, optimize workflows, and develop a culture of excellence.
The initial job duties the Employee will be expected to perform will be the following:
a. -Supervise operation.
- Manage and supervise store staff, including hiring, training, scheduling, and performance evaluations.
- Create and implement effective sales strategies to drive revenue growth
- Monitor inventory levels and ensure stock availability
- Maintain a clean and organized store environment
- Provide exceptional customer service and resolve any customer complaints or issues
- Conduct regular meetings with staff to communicate goals, expectations, and updates
- Develop and implement marketing initiatives to increase store traffic and sales - Analyze sales data and trends to identify areas for improvement
- Ensure compliance with company policies and procedures.

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