Job Description

Department: General Manager

Our newest location is looking to hire a full-time Assistant General Manager!

The Assistant General Manager is responsible for assisting the GM with sales, profits, management, reporting, staffing, image, and operation of the store.

Responsibilities:

• Assist with creating, checking thoroughly, and submitting reports such as: Inventory Reports (Asset Management) for all departments, Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control, etc.
• Assist with the sales and profit projections as outlined by corporate management.
• Assist with meeting and exceeding sales goals through the efficient execution of Company policies and procedures.
• Supervise department managers to ensure they are in compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources & resolve escalated issues.
• Maintain confidential information related to employee, company, & store topics.
• Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Create managers’ monthly schedule.
• Provide store operations and personnel budget plan to Executive Management for review and approval.
• Write operations manual to include day-to-day procedures to be followed by department.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Know and understand all store employees’ job responsibilities.
• Support any promotional activity within the store and contribute to an effective working environment.
• Perform special projects and other miscellaneous duties as assigned by GM or Executive Management.

Customer Relations:

• Interact with customers in a courteous and professional manner.
• Provide exceptional customer service by taking care of customer disputes and being readily accessible to our customers.
• Inform the customer of all services and specials we can provide them.

Human Resources:

• Extend job offers to candidates considered for employment at store level.
• Develop a diverse, high performing team by coaching, counseling, and mentoring.
• Review department timesheets for accuracy of hours and overtime.
• Provide new hire orientation for store employees.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.

Auditing:

• Audit refund and/or credits against itemized sales from previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Audit proper inventory procedures being conducted.
• Create Daily Audit Report with sales information and auditing discoveries for executive management.
• Research problems discovered during audits.

Safety, Loss Prevention and Procedural Compliance:

• Administer IIPP procedures, Safety Program, and procedures.
• Curb internal and external theft.
• Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.
• Contribute to improvement or more efficient and less expensive ways and means in store processes.
• Assist in the research and development of resources that create timely and efficient store workflow.
• Perform special projects and other miscellaneous duties as assigned by Executive Management.
• Maintain store IIPP and OSHA records.
• Maintain high ethical standards in the workplace.
• Report all irregular issues and problems to Executive Management for solution.
• Maintain good communication with all workers including outside contacts.
• Comply with and maintain confidentiality of all company policies and procedures.

Qualifications:

• Bachelor's degree preferred but not required.
• 3+ years management experience in team building, sales development, and strong operational skills within a fast casual theme concept.
• Ability to gain, demonstrate, and coach with operational knowledge.
• Ability to plan activities, set goals, effectively manage time and work.
• Ability to consistently contribute to the overall improvement of the team.
• Must have or be willing to obtain alcohol certification in compliance with local ordinance.

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching.

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