Job Description

Job Description

Job Description

Position: Barista / Coffee Bar Attendant

Job Summary

Barista responsibilities include educating customers on food and beverage offerings, making recommendations based on their preferences, upselling special items, and taking orders. To be successful in this role, you should have strong customer service skills and knowledge of how brewing equipment operates.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

• Greet customers as they enter
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g., preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries, and muffins
• Receive and process payments (cash and credit cards)
• Keep the bar, prep., and retail area clean
• Maintain stock of clean mugs and plates & all needed supplies
• Check if brewing equipment operates properly and report any maintenance needs
• Keeping all work areas clean & organized, re-stocking service stands.
• General restaurant cleaning including sweeping, moping, and polishing stainless
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items
• Addresses complaints promptly in a courteous manner and notifies leadership of any issues
• Provides prompt and courteous service and is cordial to all team members and guests.
• Completes all other tasks and duties as assigned.

Education: High school diploma or general education degree (GED)

Required Experience:

The person in this position needs to:

• Minimum 1 year customer service experience
• Preferred experience as a barista or work experience in café or coffee shop
• Ability to work nights, weekends & holidays as required
• Some knowledge of merchandising or retail
• Excellent organizations and time management skills
• Reliably commute or plan to relocate before starting work
• Experience providing excellent customer service in a fast-paced environments.
• A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
• Able to perform high-quality work while unsupervised.

Knowledge, Skills, & Abilities

• Set a positive tone and strong work ethic, leading by example.
• Knowledge of various dietary restrictions
• Ability to accurately describe, recommend and serve beverages of the world
• Possess basic math skills and ability to operate POS system
• Maintain professional presentation (must adhere to company and department dress code)
• Ability to upsell
• Outstanding guest service skills
• Ability to determine faults in food and beverage and maintain proper temperatures in order to showcase products at their maximum potential.
• Ability to clearly communicate both verbally and in writing

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs when moving between the dining rooms and the storage areas. Vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Employees may use vision to monitor beverage and food quality and quantity.

Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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