Job Description

Summary

Job Summary:

The Breakfast Server is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner, specifically within the Breakfast Area at the Hotel. 

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

Working Conditions: 

• Will be required to work nights, weekends and holidays.
• Will be required to work in fast paced environment.

Responsibilities: 

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with RCMI standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with RCMI Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
• Clear, clean and reset tables as needed.
• Preparing buffet station for food set up. 
• Ensuring buffet is stocked with silverware, plates and glassware.
• Ensuring buffet is stocked with food and drinks at all times
• Offers premium coffee drinks and beverages ala carte.
• Collects a method of payment from al guests.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Be familiar with the operation of the P.O.S. system
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Ability to answer the telephone according to standards.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Benefits: 

• Medical insurance for you and your qualifying family provided at no-cost, in addition to low cost options for dental, vision, flex spending, disability and life insurance coverage.
• Paid vacation, sick, and holiday time.
• Discounted room nights world-wide.
• 401(k) Plan with Employer Match

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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