Call Center Agent Job at Serenity Healthcare, Atlanta, GA

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  • Serenity Healthcare
  • Atlanta, GA

Job Description

Pcc (Patient Care Coordinator)

Onsite Sandy Springs, GA Learn how healthcare should be delivered help people build a career no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Care Coordinator for our Atlanta-Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. *Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment).

Benefits

Accelerated healthcare career growth rapid advancement opportunities

Insurance benefits (Medical, Dental, Vision) and 401K

20 days off annually (10 PTO days and 10 Holidays)

Employee access to Serenitys treatment options

Access to corporate onsite gym, game room and other amenities

Open to full or part time

Responsibilities

Connecting with patients via phone

Help solve problems and educate patients about TMS and Ketamine

Coordinate with clinics for patient care

Other relevant duties as needed.

Qualifications

High School Diploma/ GED.

Strong customer service mindset.

Previous experience in customer service required

Excellent verbal and written communication, and basic math skills.

Well-versed in de-escalation skills and ability to connect with individuals.

About

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare

Job Tags

Full time, Part time, Work at office,

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