Job Description
Customer Service / 1st Party Collections Representative (Evening Shift - In-Office) Amherst/Williamsville, NY
Full-time | In-office with future Work-from-Home option
Capital Management Services, LP (CMS) is a
compliance-focused ,
well-respected call center headquartered in Amherst, NY. We specialize in
1st party collections and reminder calls on behalf of a
well-known national bank - working exclusively with
current customers who are
2-90 days behind on their credit card payments. There is
no cold calling or old debt involved.
We're expanding and looking for
professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism.
Why Work With CMS? - $17.00/hr starting pay
- Guaranteed increases in your first year (minimum $18/hr within 12 months)
- $150 bonus after 60 days
- No weekend shifts
Schedule: - Start Date: December 1, 2025
- Training:
- 3 weeks | Monday - Friday | 9:00 AM - 5:00 PM
- On-the-Job Training:
- 3 weeks | Monday - Friday | 1:00 PM - 10:00 PM
- Regular Schedule (Post Training):
- Monday - Friday | 2:00 PM - 11:00 PM
- No weekends required
Responsibilities: - Call current customers to remind them of recently missed payments
- Assist customers in understanding options to resolve their past-due balances
- Utilize technology systems for account updates and documentation
- Handle both outbound and inbound calls professionally
- Promote a positive customer experience and represent the bank's offerings
• Qualifications: - Excellent verbal communication and active listening skills
- Strong customer service experience (retail, hospitality, or call center)
- 1st party collections, financial services, or debt resolution experience preferred
- Comfortable using computer systems and entering data accurately
- Typing proficiency
- Bilingual/multilingual skills are a plus
- Must be able to work in-office in Amherst, NY (14221)
Benefits: - Health, Dental, and Vision insurance
- 401(k) with company match
- Paid Time Off (PTO)
- On-the-job training & career development
- Work-from-home opportunities
- Employee referral bonuses
- Advancement opportunities
Ready to grow your career in a supportive, professional environment? Join CMS and help make a difference -
one customer at a time .
#ZR
We conduct a 7 year background check and drug screen for all potential hires.
Job Tags
Full time, Work at office, Monday to Friday, Shift work, Afternoon shift,