Call Center Agent - National Bank Job at Capital Management Services, Williamsville, NY

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  • Capital Management Services
  • Williamsville, NY

Job Description

Customer Service / 1st Party Collections Representative (Evening Shift - In-Office)

Amherst/Williamsville, NY
Full-time | In-office with future Work-from-Home option

Capital Management Services, LP (CMS) is a compliance-focused , well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved.

We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism.
Why Work With CMS?
  • $17.00/hr starting pay
  • Guaranteed increases in your first year (minimum $18/hr within 12 months)
  • $150 bonus after 60 days
  • No weekend shifts
Schedule:
  • Start Date: December 1, 2025
  • Training:
    • 3 weeks | Monday - Friday | 9:00 AM - 5:00 PM
  • On-the-Job Training:
    • 3 weeks | Monday - Friday | 1:00 PM - 10:00 PM
  • Regular Schedule (Post Training):
    • Monday - Friday | 2:00 PM - 11:00 PM
    • No weekends required
Responsibilities:
  • Call current customers to remind them of recently missed payments
  • Assist customers in understanding options to resolve their past-due balances
  • Utilize technology systems for account updates and documentation
  • Handle both outbound and inbound calls professionally
  • Promote a positive customer experience and represent the bank's offerings
Qualifications:
  • Excellent verbal communication and active listening skills
  • Strong customer service experience (retail, hospitality, or call center)
  • 1st party collections, financial services, or debt resolution experience preferred
  • Comfortable using computer systems and entering data accurately
  • Typing proficiency
  • Bilingual/multilingual skills are a plus
  • Must be able to work in-office in Amherst, NY (14221)
Benefits:
  • Health, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • On-the-job training & career development
  • Work-from-home opportunities
  • Employee referral bonuses
  • Advancement opportunities
Ready to grow your career in a supportive, professional environment?

Join CMS and help make a difference - one customer at a time .

#ZR

We conduct a 7 year background check and drug screen for all potential hires.

Job Tags

Full time, Work at office, Monday to Friday, Shift work, Afternoon shift,

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