Call Center Representative Job at Delaware Nation Industries, Oklahoma City, OK

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  • Delaware Nation Industries
  • Oklahoma City, OK

Job Description

Overview: As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY) . Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this.

Required Equipment for Remote Work:
• Computer ( Not a Chromebook or tablet )
  • Phone (cellphone or landline)
  • Headset, Earbuds, or Headset WITH mic
  • Internet ( Ethernet cord, adapter, or wi-fi booster is required)
  • Mouse for computer (Not a trackpad)
Responsibilities:

- Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations.

- Professionally greet prospects by speaking clearly and listening effectively.

- Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script.

-Maintain acceptable level of quality assurance scores.

- Accurately log qualified leads/sales following proper documentation and reporting procedures.

- Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.

- Comply with all federal, state, client, and company rules, regulations, and procedures.

- Provide excellent customer service by always maintaining professionalism.

- Maintain a positive attitude towards prospects, co-workers, and all levels of management.

-Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously.

- Maintain acceptable attendance according to policy.

- Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job

Requirements

Qualifications:

- Strong communication skills using professional language/grammar and being able to speak clearly and audibly.

- Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.

- Good computer and keyboarding skills.

- Professional.

- Ability to work individually and as part of a team

Skills:

- Ability to read and interpret documents such as procedure manuals & work instructions.

- Ability to write routine correspondence.

- Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management.

This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service!

Benefits

Benefits:
  • 401(k) matching
  • Flexible schedule
  • On-the-job training
  • Paid time off
  • Referral program
  • Work from home
Shift:
  • Day shift
  • Evening shift
  • Morning shift

Work Location: Remote must be in Idaho, Oklahoma, Texas or Kansas

Job Tags

Remote work, Work from home, Flexible hours, Shift work, Day shift,

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