Call Center Representative Job at Polestar Plumbing Heating & Cooling, Shawnee, KS

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  • Polestar Plumbing Heating & Cooling
  • Shawnee, KS

Job Description

Job Description

Job Description

Description:

Who We Are:


Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally owned and operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers—delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.


What You'll Be Doing

  • Answer incoming calls and respond to customer inquiries in a professional and efficient manner
  • Schedule service appointments and dispatch technicians using industry-specific software
  • Communicate effectively with customers, technicians, and internal teams to ensure timely service
  • Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
  • Maintain accurate records of customer interactions, jobs, and billing details
  • Provide support to field teams and assist with general administrative tasks as needed

Our 3 Step Hiring Process: At Polestar, we know great talent moves fast—and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24–48 hours !

  1. Apply Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com)
  2. Phone Screen If your experience is a match, our team will reach out— often the same day —for a brief phone interview.
  3. In-Person Interview If the phone screen goes well, we’ll schedule an in-person interview— usually within 24 hours . You’ll meet with team members, ask questions, and learn more about working at Polestar.

Requirements:

  • MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY . This is NOT going to be a Monday-Friday schedule
  • Strong understanding of HVAC terminology, services, and scheduling practices
  • Excellent communication and interpersonal skills
  • Ability to work in a high-volume, fast-paced environment
  • Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.)
  • Strong organizational skills and attention to detail

Why Join Us:

  • $21-$25 per hour
  • PTO and Paid Holidays
  • Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
  • Paid $15,000 Life Insurance and Long-Term Disability coverage

Location:

  • 7252 W Frontage Rd, Merriam, KS 66203

Think you'd be a great fit? So do we! Come grow with us at Polestar—apply now!

Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.

Requirements:

Job Tags

Hourly pay, Weekend work, Monday to Friday,

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