Job Description

Job Description

Job Description

TEKsystems is searching for a Computer Technician to work onsite in La Crosse. The position hours are 12pm - 9pm, Monday - Friday

The Computer Technician will be responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers. This person will complete Service Desk tasks as assigned as well as provide technical support, educate end-users on how to resolve various hardware and software problems, and provide appropriate resolution. This person will manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary.

Job Duties:

• Management of technical equipment including patches and cloning laptops and repairing equipment.
• Troubleshoot and provide phone support for internal and external customers regarding equipment problems and issues
• Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution.
• Provide on-site, fulltime technical support
• Perform inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end-user support.

Required Qualifications:

• Associate’s Degree in an IT related field (Network Specialist, Computer Support Tech or other related field)
• 6 months work experience in an IT support position, which can include IT work study, student help desk, internship, or full-time experience.
• Knowledge of Windows based computer systems, technical knowledge of hardware, software and peripheral
• Excellent customer service and problem solving skills
• Ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment

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