Job Description

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work : This position will report to Astound's Northampton, PA office.

A Day in the Life of the Construction and Maintenance Technician I:

• Perform basic troubleshooting, repair and alignment of forward and return paths, including AC/DC voltage, RF levels, cable modems and RSUs.
• Perform RF troubleshooting and repairs, and escalate unresolved issues to appropriate work groups as needed.
• Troubleshoot and repair network power supplies. Check voltage levels, reset circuit breakers, replace batteries, etc.
• Read and interpret node prints
• Assist in the installation of Status Monitoring
• Follow established engineering and technical processes and procedures
• Maintain regular communication throughout shift with Peers, Supervisor(s) and hub technicians as required.
• Participate in advanced site surveys as required
• Provide technical support to other departments as required, including drop repair, plant construction, and headend/hub maintenance. Participate in “joint meets” with other Technicians to resolved customer escalated issues, either to identify the cause and refer the problem to the correct department, or to repair the problem.
• Maintain a daily log to track individual performance, maintain accountability, and use as reference/reporting tool.
• Respond to periodic requests to do a locate on any excavating activities found by other field technicians, supervisors, or when short term monitoring projects are required, when major excavation projects are underway in close proximity to the OSP.
• Respond to dispatches to any sites where underground plant damage occurs to aid in the investigation if one is initiated to determine why and/or how the OSP was damaged.
• Maintain positive relationships with other local utilities and government agencies in order to maintain open communication lines for speedy responsiveness to OSP related issues.
• Follow required procedures for establishing and maintaining a safe work zone
• Participate in on-call rotation schedule as needed (Market specific)
• Participate in Regional Market assignments
• Perform duties associated with construction of aerial and underground coaxial and fiber cable
• Splice coaxial and fiber cables
• Perform RF balancing of coaxial outside plant electronics
• Troubleshoot RF coaxial plant using state of the art test equipment
• Troubleshoot fiber optic equipment and fibers using state of the art test equipment
• Perform other duties as assigned

What You Bring to the Table:

• Education/Certifications: High School Diploma or equivalent (GED) required. Construction knowledge and skills including splicing and use of various tools and equipment.
• Years of Relevant Experience: 1+
• Competencies: Strong organizational, communication and technical skills a plus. Experience with HFC system maintenance, repair and outside plant (OSP_ construction specification preferred.

Physical/Mental Abilities and Working Conditions:

• Functional Requirements: Lifting (45+ lbs), carrying (45+ lbs), pulling, pushing, walking, standing, repeated bending, climbing, reaching above shoulders, hearing (aids permitted), ability to sit for long periods of time
• Environmental Conditions: Works outside, Exposed to excessive heat/cold, Excessive humidity/dampness/chilling, dust, odorous chemicals, working closely with others, working alone
• Mental Abilities: Ability to communicate concisely and understandably, ability to shift priorities readily, ability to ask questions to gather information, ability to access circumstances/info and make sound decisions, ability ro receive negative or emotion-laden feedback without reacting negatively or with emotion, ability to access procedures and follow them, ability to work with minimal supervision and maintain a high degree of productivity, emotional and mental stability.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only) :

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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