Job Description

Customer Service Professional I ( Remote available after onsite training)

Full-time candidates available to work in Lewiston, ID office, starting on 11/18

After a successful training period, you will be eligible to work remote every day*, or a hybrid office/home schedule based on your preference. Please note, training period can be up to 20 weeks.

While in office, enjoy free parking, on-site gym, etc.

Starting pay range $18.50 - $19.75 depending on experience. HR will reach out and provide specific information.

Who We Are Looking For:

Every day, Cambia's dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles - listener, problem-solver, investigator and advocate - all in service of making our members' health journeys easier and days brighter. Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.

As a CSP, you'll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. You'll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You'll advocate for our members, track down answers to tricky questions and ask for support when you're stuck. (At Cambia, you'll always get help when you need it.) In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible options to help you balance priorities in and outside of work.

This role requires training for the first 10 weeks from our Lewiston, Idaho office. After a successful training period, you will be eligible to work remote every day*, or a hybrid office/home schedule based on your preference.

* Remote eligibility subject to change based on business needs.

What You Bring to Cambia:

Qualifications:

• High school diploma or equivalent

• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.

• Proficient PC skills and an ability to navigate multiple applications while on calls.

• Ability to apply mathematical concepts and calculations.

Skills and attributes:

• Excellent multitasking skills under pressure.

• Resilience, patience and a positive attitude in the face of challenges.

• Clear, concise and empathetic demeanor while responding to inquiries and requests.

• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.

• Sound decision-making and flexibility in a fast-paced environment.

• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.

• Equally comfortable collaborating with a team and working independently.

• Ability to handle sensitive and confidential information with discretion.

• Preferred: knowledge of medical terminology and coding.

What You Will Do at Cambia:

• Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.

• Roll up your sleeves and do the necessary research to find answers when you don't have them.

• Bring a positive and professional approach to providing every caller with accurate, compliant information.

• Tailor your communications to meet each caller's unique needs.

• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.

• Prioritize caller satisfaction while representing Cambia's mission and values.

• Seek opportunities to collaborate and improve your skills through feedback and learning.

Your Work Environment:

• May be required to work overtime.

• May be required to work outside normal hours.

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