Customer Service Representative - Live Chat FULLY REMOTE Job at ObjectWin Technology, Austin, TX

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  • ObjectWin Technology
  • Austin, TX

Job Description

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:

Preparing account changes

Troubleshooting and resolving customer issues

Identifying and acting upon potential new sales opportunities

Assisting with customer retention

Working with other departments to ensure timely resolution of customer issues

Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Specific qualifications include:

High School Diploma or Equivalent

1-2 years in a customer-facing role; prior experience in a customer service setting preferred

Ability to work well in a fast paced environment

Excellent telephone skills

Strong troubleshooting abilities

Solid negotiating skills

Computer proficient

Must be flexible for weekday and weekend shifts

Job Tags

Remote job, Flexible hours, Shift work, Weekend work, Weekday work,

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