Customer Service Tier 2 Agent Job at Eligo Energy, LLC, Chicago, IL

WFMwRnN1ZXo5SUtZWDE5WVRuS1R3SUJ1NkE9PQ==
  • Eligo Energy, LLC
  • Chicago, IL

Job Description

Job Description

Job Description

Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer service to our clients. Eligo Energy offers an outstanding opportunity for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!

Customer Service Representative:

As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers with their accounts.

Your responsibilities will include, but are not limited to, the following:

Job Description

  • Develop thorough knowledge of Energy Deregulation, Utility regulations and requirements for retail energy suppliers, Municipal Aggregations, Natural Energy and energy pricing to efficiently assist our customers.
  • Maintain a high level of world-class customer service and professionalism to each customers.
  • Provide accurate information to customers by utilizing multiple internal systems to locate, interpret and communicate information to customers.
  • Escalate complicated issues to the appropriate internal teams to resolve customer requests.
  • Promote products or solutions that best suit the customer.
  • Calculate and issue early termination fees according to company guidelines
  • Act as a subject matter expert for the Tier 1 Customer Service Team
  • Provide courteous, prompt, and accurate resolution to customer inquiries, which can be carried out via inbound or outbound calls or electronic communication.
  • Take escalated calls that filter through Tier 1 agents
  • Promotes a positive work environment.
  • Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact.
  • Other duties and task may be assigned by the Team Leader

Requirements

Qualifications:

A minimum of 2 years of Customer Service Experience

Strong analytical and critical thinking skills

Excellent Customer Service skills

Ability to manage and complete multiple tasks

Exceptional communication skills

Accountable-Ability to accept and implement coaching and feedback to achieve performance goals.

Strong Communication skills

Additional Requirements:

The ability to work from home in a virtual work environment

High speed internet connectivity (no hotspot)

A quiet workspace

Ability to use dual monitors to multi-task using multiple applications.

Job Tags

Hourly pay, Work from home,

Similar Jobs

HealthTrust Workforce Solutions HCA

Travel CT Technologist - $2,793 per week Job at HealthTrust Workforce Solutions HCA

 ...needed: Must be able to start IVs, Utilize GE and Siemens scanners, Stroke, Procedures performed on unit: all generalized CTs, Stroke CT, Vascular CT, Gated studies- Ped, Adult and Geri About HealthTrust Workforce Solutions HCA At HealthTrust Workforce... 

Mississippi Staffing

New Albany General Cleaner Job at Mississippi Staffing

 ...General Cleaner This position is for a New Albany General Cleaner for full time nights. The Cleaner position provides the cleaning and upkeep of an assigned area. Responsibilities include cleaning and maintaining buildings/facilities, performing heavy cleaning duties... 

Seasoned Recruitment

Psychiatric Nurse Practitioner (PMHNP) Job at Seasoned Recruitment

 ...Description Job Description Join our network of remote Psychiatric Mental Health Nurse Practitioners (PMHNPs) and enjoy the freedom and flexibility of...  ...appointment pay range = $89-$269 Qualifications: Current PMHNP license in the state(s) you wish to practice. DEA... 

Quest Financial

Entry Level Executive Assistant Job at Quest Financial

 ...Our client located in Roswell is looking for an Entry Level Administrative Assistant to join their team. Pay: $48k - $52k Great Benefits Full-time, in-office role (MondayThursday) Work from home on Fridays for the first 6 months then Move to a hybrid schedule... 

Appcast

Radiation Therapist, PRN Job at Appcast

 ...: Performing tumor localizations and administering ionizing radiation for infant, pediatric, adolescent, adult and geriatric patients...  ...EDUCATION REQUIRED: Graduation from an ARRT accredited radiation therapy program. Registered in radiation therapy with the American...