Employer Industry: Cybersecurity Ratings Why consider this job opportunity Salary up to $85,000 (base plus bonus) Opportunity for career advancement within a growing Customer Success organization Competitive benefits including stock options, health benefits, unlimited PTO, and parental leave Supportive and diverse work environment recognized as a "Best Workplace" Chance to shape the future of Customer Success at scale Bilingual fluency in Spanish and English required, enhancing communication with diverse clients What to Expect (Job Responsibilities) Drive customer outcomes and value through various engagement strategies Own renewal outcomes for a large customer portfolio, including forecasting and contract negotiation Empower customers to become self-sufficient champions of the employer's platform Monitor customer health and lifecycle signals to trigger proactive interventions Design and execute scaled engagement programs to enhance product adoption and value What is Required (Qualifications) Minimum of 1 year of experience in a Customer Success role with direct renewal ownership Strong commitment to customer success and advocacy Excellent communication skills, both written and verbal Self-motivated with the ability to navigate a dynamic work environment Experience with Salesforce, Gainsight, Google Suite, Zendesk, or Tableau is a plus How to Stand Out (Preferred Qualifications) Experience in Cybersecurity or Third-Party Risk Management (TPRM) is preferred Proven ability to balance competing priorities and make strategic decisions #Cybersecurity #CustomerSuccess #CareerOpportunity #CompetitivePay #DiversityAndInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr SecurityScorecard
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