Escalation Analyst Job at Swoon, Alpharetta, GA

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  • Swoon
  • Alpharetta, GA

Job Description

Job Description

I'm working with a global data and analytics company, looking to add an Escalation Analyst to their team!

Location: Alpharetta, GA - 5 days a week onsite

Contract Duration: 12 month contract with high potential to extend/convert

Pay rate: $22-25/hr

About this role:

  • This team handles all the complaints and tickets coming from regulators such as the BBB, Attorney General, and the CFBP (Consumer Financial Protection Bureau)
  • Heavy data entry
  • Manage 20-25 cases on a daily basis

Experience:

  • Regulatory or Compliance background (this can be an internship or entry-level job)
  • Strong oral and written communication (they will be interfacing with legal and compliance teams, they must be able to draft well written emails and documents
  • Advanced organization skills and an ability to manage competing priorities/multi-task
  • Nice to Have - Familiarity with FCRA (Fair Credit Reporting Act) regulations

Interested? Apply now!

Job Tags

Contract work, Internship, Work at office,

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