Job Description

Job Description

Location: Waukesha, WI (Onsite with ~60% travel)

Employment Type: Direct Hire

Be the expert customers rely on to keep critical production equipment running at peak performance-where your skills make a real impact every day.

Overview

The Field Service Engineer provides hands-on technical service to optimize customer production and ensure peak performance of installed equipment. This role requires a strong on-site presence at customer facilities and close collaboration with internal teams during equipment installation, start-up, and ongoing support. Field Service Engineers are trusted technical resources, delivering maintenance, repairs, and customer training across the United States and Canada.

Key Responsibilities

Maintenance & Repair

• Perform routine maintenance, diagnose equipment issues, and repair or replace defective components to ensure reliable operation.

Troubleshooting

• Identify root causes and implement effective solutions for mechanical, electrical, pneumatic, and electronic control system issues.

Installation & Start-Up Support

• Install, configure, and support new equipment and systems in accordance with engineering specifications and project requirements.

Customer Support & Training

• Train customer technicians on proper equipment operation, preventive maintenance, and basic troubleshooting best practices.

Documentation

• Maintain accurate service records, including work performed, parts used, and labor hours.

Compliance & Safety

• Ensure all work is performed in compliance with company policies, safety regulations, and industry standards.

Additional Duties

• Perform other related duties as assigned.

Travel Requirements

• Minimum of 50% travel to customer sites; travel is primarily by automobile, with some domestic and occasional international air travel required.

Required Skills & Qualifications

• Education: Certificate or degree in a technical field (electronics, engineering, or related technology) from a Trade School, Technical School, College, or Military Technical School.
• Experience: Minimum of 3+ years in a technical role using hand tools and basic electrical test equipment.
• Self-Motivation: Highly driven, disciplined, and able to work independently while managing deadlines effectively.
• Work Environment: Comfortable working in an industrial manufacturing or production shop floor environment; flexible to work overtime as needed.

• Technical Expertise:
• Strong mechanical and electrical aptitude
• Ability to read and interpret diagrams, schematics, engineering specifications, and technical manuals
• Experience with industrial machinery, preferably in food, beverage, or packaging environments
• Communication: Strong verbal and written communication skills for customer interaction and internal coordination.
• Problem Solving: Excellent analytical and troubleshooting abilities.
• Physical Requirements: Ability to perform physical tasks, including lifting equipment occasionally exceeding 50 lbs.
• Driver’s License: Valid driver’s license with a clean driving record required.

Preferred Experience

• Previous experience servicing food manufacturing or processing equipment
• Working knowledge of servo drives, variable frequency drives (VFDs), and/or PLCs

Compensation & Benefits

• Competitive wages with profit-sharing opportunities
• 15 days of paid time off in the first year
• Double pay for Sunday work
• Comprehensive health care package including medical, dental, vision, and disability coverage
• Supportive, open, and family-like work environment

Apply today to join a hands-on, customer-facing engineering role with nationwide exposure and long-term growth opportunities.

Equal Opportunity Employer Statement

Ascendo is a certified minority-owned staffing firm that welcomes and celebrates diversity. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or any other non-merit-based factor.

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