Job Description

Job Description

Job Description

Salary: $125,000 - $150,000 DOE

Field Services Manager

Overview

Slow down, we do things a little differently here at Seitel Systems and this job posting is no exception! Let’s get the basics out of the way in that we are growing and need to add more smart folks to our team, so this posting is for full-time position starting just as soon as we find the right person.

Please note, local candidates only. We will not accept applicants who don't live near the Puget Sound.

Key Points

IT Engineering for the long haul

Work Life balance

Hybrid environment: 3 days in, 2 days remote (local candidates only, please)

Profit sharing and strong benefits package offered upon conversion

Never heard of us? Well, if you were a small or medium-sized business located in Puget Sound you likely would have as we provide IT Engineering services to a whole lot of folks in all sorts of industries and our roots go back to 1990. No hardware sales, no software sales, just solid engineering work with a fantastic client service ethic. Seriously, we are over-the-top focused on doing great work for our Clients, and if they ever feel that our work wasn’t up to snuff then we don’t bill them for it. It’s as simple as that.

We operate on a hybrid model with a blend of working from home, onsite time at our Clients and time in our offices in Seattle and Tacoma. It is great to see everyone again, and we've resumed our lunchtime get togethers, late afternoon H^3 events (hosted happy hour) not to mention the in-office sodas, snacks, and monthly all-team breakfast meetings.

Also, important to know is that unlike the more prominent – and larger – technology firms here in Seattle and Tacoma, we have a strong commitment to work life balance. No crazy emails at 10:30 pm, and no crazy text messages at 10:35 pm asking why you haven’t responded to the email that was just sent.

Our HR team is not working 100 hours a week to get to the bottom of any employee issues, rather they're working hard during normal business hours with all of us to keep this a great place to work. The org chart is called a sketch, our HR manual says DON’T PANIC on the cover and the culture here is such that when folks land a job here, they stay for a long, long, time – and no, the doors aren’t locked.

On top of all of that we pay well, offer comprehensive benefits and are nicely profitable. Ah, and we make a point of sharing the profits with everyone here that helped make those possible in the first place - in fact, we are a 100% employee-owned company (ESOP). You will contribute to those profits with your efforts and expectations aligned with the work life balance mentioned above. We provide a 401k with a company contribution, medical/dental/vision coverage, short & long-term disability insurance, life insurance, transit passes, flexible holidays as well as vacation and sick leave.

Job Description

Our Field Services Managers are responsible for leading a technical team to deliver technology services to our Clients. The position is based out of either our Seattle or Tacoma office, and reports to the President.

The Field Services Manager has the following responsibilities:

• Key member of the management team to set company goals and objectives, build and manage budgets, set company targets and metrics, and develop and execute plans to meet or exceed them.
• Day-to-day leadership of a field services team that provides IT engineering & support services to our Clients.
• Set team goals and define processes & metrics that are aligned with the company vision and develop and execute plans to meet or exceed the stated goals and metrics.
• Hire, mentor and develop team skills and culture.
• Maintain our values, culture and brand both internally and externally.
• Manage the team using the Three Ways philosophy to continuously improve our services.
  • The First Way views our Clients’ experience as a comprehensive flow rather than discrete events. Our drive is for Client work to flow smoothly from left-to-right on our Kanban-based management boards.
  • The Second Way is to create ever-shortening feedback loops to identify when and where work doesn’t flow smoothly, referred to as right-to-left, such that improvements can be made to prevent issues in the future.
  • The Third Way is an investment in our culture such that our team is regularly experimenting and learning all with the goal of improving our processes.
  • Partner with the Sales team to drive growth through new Client additions and expand ongoing work with existing Clients. Provide sales engineering support for proposals.
• Build and maintain strong relationships with the Service Desk team that acts as the first point-of-contact for all Client requests and incidents. Work with the Service Desk management team to ensure efficient and effective management of ticket escalation and seamless, timely, and accurate customer communication.
• Coordinate with other teams (Field Services, Finance and Internal IT) to ensure a seamless Client experience. Provide insights into service and product development efforts.
• Meet with Clients on a twice annual basis to review the state of our partnership, identify improvements, develop and execute agreed-to changes, and be well positioned to manage incidents should they occur.

All of our folks are expected to have the following qualities:

• A great sense of customer service and perspective
• A solid work ethic and please be a self-starter, we want people who are wired to “take action” to solve problems for our Clients
• Effective communication skills for both technical and non-technical audiences; communicating with our Clients is in many ways the most important thing we do
• The Field Services Manager must also have the following skills and experience:
  • A minimum of ten years working in the IT professional services industry
  • A minimum of seven years in a managerial position
  • Bachelor’s degree or equivalent work experience

Other Items:

We operate on a hybrid model: three days each week in office (or onsite at Client offices) and two days working remotely. 

This position is based out of either our Seattle or Tacoma office, but occasional travel to the other office or to Client offices around the Sound might be required so you'll need reliable transportation and a driver's license.

Candidates who do not reside locally will not be considered.

Seitel Systems Inc is an equal opportunity firm and committed to maintaining our tradition of a diverse workforce.

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