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Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
**JOB** **RESPONSIBILITIES**
+ Prepares death certificates, prayer cards and related documents
+ Completes required permits and or certificates
+ Prepares and processes Veteran's Paperwork
+ Prepares marker monument placement paperwork
+ Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
+ Prepares and distributes daily schedules, reports, and documents
+ Receives and processes payments and contracts
+ Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
+ Orders office supplies
+ Oversees the processing of installation orders to grounds and maintenance departments
+ Processes accounts payable transactions
+ Assists with the preparation of obituaries
+ Assists Location Management, Sales, Family Service Counselors and payroll as needed
+ Acts as backup to Receptionist
+ Greets family members and friends
+ Communicates client family's needs promptly and accurately to the appropriate staff member
+ Conveys a sense of concern and empathy with client family members at all times
+ Responds to customer inquiries via telephone, internet and in person
+ Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
**MINIMUM** **REQUIREMENTS**
**Education**
+ High School or equivalent
**Experience**
+ 1 - 2 years of experience in an office clerical or customer service capacity required
+ Experience working in a customer-focused and fast-paced professional environment required
**Knowledge, Skills & Abilities**
+ Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
+ MS Office Suite experience preferred
+ Basic mathematics skills required
+ Good verbal and written communication skills
+ Strong organizational skills and detail oriented
+ High level of compassion and integrity
+ Ability to maintain confidentiality
**Compensation:**
+ Salary: $17.00 to 20.00/hr.
**Benefits:**
+ Part-time associates working an average of 20 hours a week may be eligible for 401(k).
Postal Code: 20722
Category (Portal Searching): Operations
Job Location: US-MD - Brentwood
Job Profile ID: F00226
Time Type: Part time
Location Name: Fort Lincoln Funeral Home & Cemetery
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