Job Description

** General Manager-Hotel Emblem**

**Job Category****:** Executive **Requisition Number****:** GENER01866 Showing 1 location **Job Details**

**Description**

**Inspired by the Beat Generation. San Franciscos famous cultural movement awoke the nations rebellious side, and Hotel Emblem brings the vibe back as a free-thinking enclave brimming with creative design elements and modern provocations.**

**Job Description:**

The General Manager is responsible for all aspects of the operation, including financial performance, operational controls, ensuring optimal guest satisfaction scores, and the development and retention of colleagues. The General Manager will build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

**General Responsibilities include but are not limited to:**

* Leadership of the day-to-day operations of Human Resources, Rooms, Engineering, , Sales and Finance departments.

* Develop the overall hotel strategy to maximize guest satisfaction, service standards, colleague satisfaction and financial performance.

* Promote efficient operating procedures to provide a flawless guest experience; actively engage with guests from arrival to departure.

* Maintain a high level of service in all areas to both our internal and external guests.

* Directly supervise, develop, and support individual performance and group dynamics of all Executive Committee members.

* Resolve problems and communicate to ensure consistency and memorable guest service, and ensure strong, positive communication flow among colleagues.

* Promote a positive work environment by ensuring the appropriate staffing levels are in place, the continuous training of colleagues, recognition, mentoring and coaching.

* Analyze daily revenues, sales strategy, labor reports, guest satisfaction reviews, and monthly expenses to ensure execution of business plan, profitability and focus and attention of management team.

* Manage hotel budget to control expenses and increase revenue.

* Develop and maintain strong relationships/public relations with neighbors, vendors, and hospitality competitors.

* Ensure property compliance with legal, safety, operations, labor and Viceroy Hotel Group brand and service standards.

**Qualification standards:**

Previous experience as a General Manager with lifestyle experience preferred

Previous experience working with third party ownership groups

Strong Sales and Marketing experience strongly preferred

Bachelor's degree or equivalent preferred.

*Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.*

EOE

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