Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities. This role is for a strategic hospitality professional ready to elevate Grand Casino’s hotel operations to new levels of excellence. As the Hotel Revenue and Reservations Manager, you’ll design and execute revenue strategies that maximize occupancy, profitability, and Guest satisfaction across both Mille Lacs and Hinckley properties. Your leadership will shape how data, technology, and Guest experiences come together — blending analytics with service excellence to strengthen our position as a premier gaming and resort destination. What You’ll Do Analytics + Revenue Strategy Design, implement, and oversee revenue management strategies to drive RevPAR, ADR, TRevPAR, and GOPPAR performance. Lead data analytics efforts and maintain weekly, monthly, and quarterly reports and dashboards. Manage rate plans, forecasting, and inventory controls through systems such as Duetto, Agilysys LMS, CRS, SiteMinder, and Reports Manager. Conduct market and competitor benchmarking to identify trends and adjust pricing strategies for maximum profitability. System Optimization + Integration Serve as the designated Super User for Agilysys LMS across all properties. Lead integration of property management systems (LMS), central reservations (CRS), and other revenue platforms. Oversee data accuracy, rate loading, and content integrity across all digital booking channels. Partner with IT, Marketing, and Vendor partners to ensure seamless system connectivity and uptime. Guest Experience + Cross-Property Collaboration Align revenue management activities with Guest experience goals and Grand Rewards loyalty initiatives. Collaborate with Hotel, Marketing, Player Development, and Operations teams to develop offers and packages that enhance Guest satisfaction. Support group sales and event coordination to optimize block management and yield. Travel regularly between Mille Lacs and Hinckley to maintain alignment and ensure consistent standards. Operational Excellence + Leadership Oversee and provide leadership to Reservation Coordinators, ensuring efficient workflows and exceptional service. Develop, test, and refine rate plans and package configurations to improve Guest satisfaction and profitability. Maintain relationships with third-party vendors and booking channels, ensuring performance standards are met. Lead regular revenue and forecasting meetings to align financial goals with operational realities. You’ll Thrive If You See numbers and strategy as a story — connecting data to decisions that drive results. Enjoy collaboration across departments and thrive in both analytical and service-driven environments. Communicate confidently with senior leaders while empowering front-line teams. Stay curious about market trends and embrace technology as a tool for innovation. Lead with humility, balance structure with creativity, and inspire others to deliver excellence. What Success Looks Like Room occupancy and revenue consistently meet or exceed annual targets. Data accuracy and forecast reliability are strong across both properties. Guest satisfaction improves through seamless booking, packaging, and service experiences. Cross-property alignment drives consistency and operational efficiency. Reservation Coordinators are engaged, supported, and growing in capability. Revenue management processes are clear, documented, and scalable. You are recognized as the go-to expert for analytics, strategy, and operational collaboration. What You’ll Get Growth + Support Competitive salary with annual performance-based incentives Weekly pay + comprehensive benefits package (medical, dental, vision) 401(k) with employer match, tuition reimbursement, and paid parental leave Generous PTO and holiday schedules that encourage work-life balance Recognition for birthdays, anniversaries, and years of service Culture + Legacy A leadership team that supports innovation and accountability A culture built on the Seven Grand Casino Values: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty Career growth opportunities through mentorship, professional development, and performance excellence What You Bring Bachelor’s degree in Hotel Management, Hospitality, Business, or Finance — or an equivalent combination of education and experience 5+ years of hotel operations, revenue management, or reservations experience 2–5 years of experience in revenue management systems and strategy Knowledge of hospitality software and tools (LMS, Duetto, SiteMinder, CRS, BI platforms) Strong financial acumen and forecasting ability Certificate in Hotel Revenue Management preferred Tribal gaming experience preferred Must be able to secure a license from the Gaming Regulatory Authority (GRA) Responsible for following all relevant Detailed Gaming Regulations (DGRs) Mille Lacs Band Member and American Indian preference will be exercised in the hiring process Physical Requirements + Work Environment Must be able to travel regularly between Mille Lacs and Hinckley properties Work may involve exposure to both indoor casino environments (noise, smoke, crowds) and outdoor elements during travel Must have the stamina to manage multiple projects in a fast-paced setting Flexible to work varying hours, including nights, weekends, and holidays as business needs require #J-18808-Ljbffr Grand Casino Mille Lacs

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