Job Description

divdivdivdivdldtlocations/dtddRemote/dd/dl/div/divdivdivdivdldttime type/dtddFull time/dd/dl/div/divdivdivdldtposted on/dtddPosted Today/dd/dl/div/divdivdivdldtjob requisition id/dtdd45685/dd/dl/div/div/div/divdivdivpb Welcome to Clearway Health /b - a recognized Great Place to Work and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. span At Clearway Health, /span we take great pride in our High Five! Values to provide best in class experiences for our b a rel=noopener noreferrer href= target=_blank span span employees /span /span /a /b , our b a rel=noopener noreferrer href= target=_blank span span clients and their patients /span /span /a /b . We welcome you to follow us on b a rel=noopener noreferrer href= target=_blank span span LinkedIn /span /span /a /b where you can also learn more about our b a rel=noopener noreferrer href= target=_blank span span company /span /span /a /b , b a rel=noopener noreferrer href= target=_blank span span culture /span /span /a /b , b a rel=noopener noreferrer href= target=_blank span span people /span /span /a /b , and b a rel=noopener noreferrer href= target=_blank span span careers /span /span /a /b ./p The Implementation Specialist at Clearway Health will work with new partnership hospitals to integrate and launch new pharmacy services. The Implementation Specialist is deployed to the client at the onset of the partnership and is responsible for providing hands on, in person, integrated care for patients with high medication cost. Youll be responsible for delivering safe and efficient specialty services while training the incoming new team members including Pharmacy Technicians and Pharmacy Liaisons. When not integrated at a new hospital partnership, you will be assigned work from an existing liaison that requires additional support, or other special projects in support of company or departmental initiatives. divpi span span b Travel Requirements: /b This individual must be a nationally certified pharmacy technician under the Pharmacy Technician Certification Board (PTCB). This position requires /span span extensive /span span air /span span and/or /span span auto /span span travel /span span to /span span and /span span from /span span the /span span client /span span sites /span span (domestic /span span only). /span span The /span span Implementation /span span Specialist /span span is /span span expected /span span to /span span travel /span span from several weeks to up to one year for each client site. Frequency and mode of travel will depend on the distance from the individuals remote home base to the client site. /span span The Implementation Specialist is a full-time /span span travelling /span span position; the qualified candidate must be willing to travel, which will include overnight and extended stays at a /span span client /span span location. Estimated durations of travel will be 3-4 months per project. /span /span /i/p/divdivpu b span span ESSENTIAL /span span RESPONSIBILITIES /span span / /span span DUTIES: /span /span /b /u/p/divdivpspan span As one of our Implementation Specialists, you will be r /span span esponsible for /span span the filing and renewing of any primary /span span state /span span pharmacy /span span technician /span span license /span span registration. /span span The /span span Implementation /span span Specialist /span span is /span span required /span span to /span span have /span span a /span span valid /span span drivers /span span license /span span with /span span current /span span auto /span span insurance. /span span Clearway /span span will /span span reimburse /span span for /span span any /span span state /span span pharmacy /span span technician /span span license /span span registration /span span (besides /span span their /span span home /span span state) /span span and /span span travel expenses. /span /span/p/divdivdivpi span b span Implementation /span span /span span Change /span /b span b Management: /b /span /span /i/pullipspan span Youll /span span provide /span span hands-on /span span expertise, /span span resources, /span span and /span span knowledge /span span to /span span new /span span hospital /span span sites /span span as /span span part /span span of /span span a /span span new /span span client partnership agreement /span /span/p/li/ul/divdivullipspan span Own in partnership with our People Culture team the on /span span -boarding /span span experience /span span and /span span client satisfaction /span of new hires /span/p/li/ul/divdivullipspan span Build, develop /span span and/or /span span maintaining /span span on-site /span span provider /span span and /span span pharmacy /span span relationships /span span by /span span providing /span span exceptional /span span pharmacy care to patients /span /span/p/li/ul/divdivullipspan span Developing /span span relationships /span span with /span span local /span span insurances, /span span drug /span span representatives, /span span and /span span external /span span care /span span providers /span span to /span span create /span span a /span span holistic /span span care model for /span span each and every /span span patient /span /span/p/li/ul/divdivullipspan span Owning /span span of /span span identification /span span and /span span address /span span of /span span Clinic /span span and/or /span span Pharmacy /span span workflow /span span inefficiencies: /span span Identify /span span key /span span barriers, /span span create /span span workflow maps, /span span propose /span span new /span span ideas /span span , /span span gain /span span agreement /span span from /span span staff, /span span and /span span execute /span span changes /span span to /span span promote /span span workflow /span span efficiencies /span span (PA /span span workflows, pharmacy /span span workflows, escalation protocols, communication methods, patient flows) /span /span/p/li/ul/divdivullipspan span Integrating /span span specific /span span and /span span centralized /span span processes /span span for /span span safe /span span and /span span efficient /span span fulfillment /span span of /span span specialty /span span pharmacy /span span services /span span at /span span client /span span sites; including training materials and education /span /span/p/li/ul/divdivullipspan span Refinement /span span of /span span workflows /span span and /span span processes /span span post /span span launch /span span to /span span deliver /span span Clearway /span span Health /span span experience /span span to /span span patients /span /span/p/li/ul/divdivullipspan span Training /span span of /span span on-site /span span client /span span staff /span span liaisons /span span to /span span ensure /span span local /span span model /span span is /span span consistent /span span with /span span every /span span site /span span and /span span ensure /span span all /span span liaisons /span span meet competency requirements /span /span/p/li/ul/divdivpspan i b span Provider /span span Relations /span /b /i span /span span The /span span Implementation /span span Specialist /span span is /span span responsible /span span for /span span making /span span initial /span span contact /span span with /span span the /span span clinical /span span team. /span span This includes but not limited to /span /span/p/divdivullipspan span Attending /span span a /span span provider /span span or /span span all /span span staff /span span meeting. /span /span/p/li/ul/divdivullipspan span Shadow /span span a /span span member /span span of /span span each /span span group /span span (pharmacy /span span staff, /span span front /span span desk, /span span MA, /span span RN, /span span and /span span MD) /span span to /span span evaluate /span span the /span span efficiency and flow of the programs current state. /span /span/p/li/ul/divdivullipspan span Identify /span span clinic /span span sponsors /span span to /span span obtain /span span feedback/gaps /span span with /span span past, /span span present, /span span and /span span future /span span workflows. /span span Purpose /span span is /span span to mimic what is working and provide /span span solution /span span to improve and expand patient care /span span model /span span . /span /span/p/li/ul/divdivullipspan span Train /span span and /span span Shadow /span span new /span span Pharmacy /span span Technician /span span Liaisons /span span and /span span Pharmacists /span span in /span span all /span span duties, /span span roles, /span span and /span span responsibilities /span /span/p/li/ul/divdivullipspan span Track /span span and /span span report /span span status /span span to /span span management /span span along /span span with /span span any /span span issues: /span span escalate /span span to /span span leadership /span span any /span span risks /span span and /span span barriers /span span to /span span success including /span span identifying /span span and managing individual staff presenting challenges with adopting new protocols /span /span/p/lilipspan span As /span span a /span span member /span span of /span span the /span span clinical /span span team, /span span work /span span seamlessly /span span alongside /span span hospital /span span clinicians /span span to /span span serve /span span patients /span span both /span span face-to-face /span span and /span span over the phone. /span /span/p/lilipspan span Communicate /span span with /span span Specialty /span span Pharmacy /span span Management, /span span Medical /span span Directors, /span span and /span span Practice /span span Managers /span span to /span span provide /span span support /span span for /span span new and ongoing hospital initiatives /span /span/p/lilipspan span Monitor /span span staff /span span to /span span ensure /span span that /span span all /span span required /span span documentation /span span is /span span properly /span span completed /span span for /span span billing /span span purposes /span span to /span span include /span span electronic /span span orders and paperwork related to medications ordered /span /span/p/lilipspan span Utilize drug /span span pricing /span span provided /span span by /span span pharmacy /span span and /span span reconcile /span span reimbursement /span span to /span span make /span span sure /span span it /span span is /span span within /span span range /span /span/p/lilipspan span Communicate directly /span span with /span span patients /span span to /span span assist /span span them /span span in /span span the /span span awareness /span span of /span span their /span span medications /span /span/p/lilipspan span Achieve operational /span span objectives /span span by /span span inputting /span span data, /span span performing /span span adjudication /span span on /span span test /span span claims /span span and /span span preparing /span span action /span span plans /span span for /span span follow- /span span up /span /span/p/li/ul/divdivpspan b i span Patient /span span Relationship /span span Development /span span and /span span Client /span span Performance /span /i /b span Youll be responsible /span span for /span span managing /span span and /span span growing /span span patient /span span base /span span by /span span recruitment and retention of specialty pharmacy services /span /span/p/divdivullipspan span Patient /span span enrollment /span span functions, i /span /span span span ncluding /span span following /span span up /span span on /span span provided /span span leads /span span for /span span new /span span business /span span in /span span clinic, /span span and /span span generating /span /span span span leads through /span span provider /span span relationships /span span or /span span direct /span span customer /span span service /span span engagements /span /span/p/li/ul/div/divdivullipspan span Retention /span span of /span span patients /span span through /span span excellent /span span service /span /span/p/lilidivdivpspan span Navigation of /span span patient /span span EMR /span span (electronic /span span medical /span span record) /span span to /span span effectively /span span answer /span span questions /span span and/or /span span provide /span span documentation /span span as needed for prior authorizations /span /span/p/divdivpspan span Resolve /span span patient /span span care /span span issues /span span and /span span situational /span span awareness /span span around /span span when /span span to /span span involve /span span managers /span span and/ /span span or /span span clinicians /span /span/p/div/div divdivdivpb span span JOB REQUIREMENTS /span /span /b/p/divdivpu b span span EDUCATION: /span /span /b /u/p/divdivpspan span HS /span span Diploma /span span or /span span G.E.D. /span span required /span span AA or BA preferred /span /span/p/divdivpu b span span CERTIFICATES, /span span LICENSES, /span span REGISTRATIONS /span span REQUIRED: /span /span /b /u/p/divdivpspan span Must /span span be /span span registered /span span and /span span in /span span good /span span standing /span span with /span span any /span span State /span span Board /span span of /span span Pharmacy. /span /span/p/divdivpspan span Implementation /span span Specialist /span span must /span span have /span span current /span span active /span span National /span span Certification /span span verified /span span by /span span PTCB. /span /span/p/divdivpspan span Must /span span have /span span a /span span valid /span span drivers /span span license /span span with /span span current /span span auto /span span insurance. /span span Must /span span be /span span willing /span span and /span span able /span span to /span span travel /span span up /span span to /span span 75% /span span of /span span the /span span time. /span /span/p/divdivpu b span span EXPERIENCE: /span /span /b /u/p/divdivpspan span Must /span span have /span span 4-5 /span span years /span span of /span span pharmacy /span span experience, /span /span/p/div/divdivdivpspan span Pharmacy /span span leadership /span span experience /span span preferred /span /span/p/divdivpu b span span KNOWLEDGE AND /span span SKILLS: /span /span /b /u/p/divdivpspan span Excellent /span span English /span span oral /span span and /span span written /span span communication /span span skills /span span required; /span span as /span span well /span span as /span span ability /span span to /span span communicate /span span professionally /span span over /span span the /span span phone. /span /span/p/divdivpspan span Excellent interpersonal skills to relate to /span span hospital healthcare personnel working cooperatively and collaboratively to resolve situations /span span and /span span problems, /span span as /span span well /span span as /span span effectively /span span communicating /span span and /span span displaying /span span leadership /span span within /span span and /span span outside /span span of /span span the /span span department. /span /span/p/divdivpspan span Cultural /span span sensitivity, /span span understanding, /span span and /span span comfort /span span with /span span a /span span wide /span span range /span span of /span span social, /span span racial /span span and /span span ethnic /span span populations. /span /span/p/divdivpspan span Must /span span practice /span span discretion /span span and /span span confidentiality /span span as /span span position /span span deals /span span with /span span highly /span span sensitive /span span and /span span private /span span data /span span . /span /span/p/divdivpspan span Ability /span span to /span span understand, /span span explain, /span span and /span span actively /span span promote /span span the /span span hospitals /span span objectives /span span through /span span direct /span span coordination /span span and /span span commitment /span span to the programs goals. /span /span/p/divdivpspan span Demonstrates a desire and capacity to expand /span span expertise /span span , develop new skills and grow professionally. /span /span/pdivpspan span Highly /span span proficient /span span in /span span Microsoft /span span Office /span span particularly /span span Excel, /span span Word, /span span and /span span Outlook. /span span Ability /span span to /span span quickly /span span learn /span span other /span span relevant /span span applications that support management of patient care and assigned responsibilities; and ability to extract necessary information. /span /span/p/divdivpspan span Other /span span professional /span span skills /span span and /span span qualities: /span span organized, /span span strong /span span attention /span span to /span span detail, /span span ability /span span to /span span self-direct /span span through /span span multitasking /span span and prioritizing, dependable, empathetic, focused on quality service, goal oriented. /span /span/p/divdivpspan span Capacity /span span to /span span work /span span independently /span span by /span span managing /span span workload /span span and /span span meeting /span span established /span span goals /span span in /span span a /span span fast /span span paced /span span environment /span /span/p/divdivpspan span Knowledge /span span of /span span transplant /span span , /span span hepatitis /span span C, /span span infectious /span span diseases /span span (including /span span HIV), /span span oncology /span span and/or /span span other /span span specialty /span span medication /span span therapies preferred. /span /span/p/divdivpspan span Bilingual /span span or /span span multi-lingual /span span skills /span span (beyond /span span that /span span of /span span English) /span span appropriate /span span to /span span the /span span patient /span span population /span span served /span span is /span span a /span span plus. /span /span/p/divdivpspan span Experience /span span with /span span submission /span span of /span span prior /span span authorization /span span requests /span span to /span span third /span span party /span span payors /span /span/p/divdivpspan span Familiarity /span span with /span span 340B /span span drug /span span program /span span and /span span ACO /span span hospital /span span models /span /span/p/divdivpspan span Knowledge /span span of /span span QS1/NRx, /span span EPIC, /span span Salesforce, /span span CoverMyMeds /span /span/p/div/div/div/div/li/ul/div/div/div/div

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