Inbound Customer Service Rep Job at ConnectU Staffing Solutions, Indianapolis, IN

V3lJQ3RPT3kvNHVRVWxSZFEzR1h6NHByNlE9PQ==
  • ConnectU Staffing Solutions
  • Indianapolis, IN

Job Description

Call Center Representative Position

We're on the lookout for a Call Center Representative to be the primary link between our company and our current and potential customers.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  1. Manage large amounts of inbound calls with efficiency and courtesy
  2. Follow conversation prompts and scripts when handling different topics
  3. Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
  4. Seize opportunities to upsell products when they arise
  5. Build sustainable relationships and engage customers by going the extra mile when you can
  6. Keep accessible, comprehensive records of all conversations in our call center database
  7. Attend educational seminars to improve knowledge and performance level
  8. Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role
  • Proven track record of over-achievement on quotas
  • Strong phone and verbal communication skills, plus active listening skills
  • Comfortability with CRM systems and best practices
  • Empathetic customer focus, flexibility to manage many different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • High school degree
ConnectU Staffing Solutions

Job Tags

Similar Jobs

AB InBev

Brewery Area Manager Job at AB InBev

 ...That's right, over 100 of America's most loved brands, to be exact. But there's so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that shares our passion to create a future with more cheers. We look for... 

Go Healthcare

Travel Occupational Therapist Job at Go Healthcare

 ...Job Description Go Healthcare is seeking a travel Occupational Therapist for a travel job in Elkhart, Indiana. Job Description & Requirements ~ Specialty: Occupational Therapist ~ Discipline: Therapy ~ Duration: 26 weeks ~40 hours per week ~ Shift: 8... 

Associated Wholesale Grocers

Order Selector - Earn Up To $26.35/hour Bonus - Saint Cloud, MN Job at Associated Wholesale Grocers

 ...opportunities to our employees. This will be accomplished by satisfying the customers, and our member retailers, needs for quality supermarket merchandise and superior support services. We will do this with high quality employees whose mission is to provide the lowest... 

Foundation for Sickle Cell Disease Research

Practice Operations Manager Job at Foundation for Sickle Cell Disease Research

 ...operational issues. Performs other related duties as assigned by management. Job Qualifications Education: Bachelor's degree in a...  ...center for collaborative research that encourages scientists, medical professionals, and physicians researching and treating SCD to... 

Illinois Staffing

Surgical Patient Care Tech-FT Job at Illinois Staffing

 ..., 24-hour emergency care, ambulance services and more. The Surgical Care Unit consists of a 12 bed inpatient care unit and a six bed...  ...Requirements: Education: High School Diploma or GED Experience: No Experience Supervisor Experience: No Experience...