Job Description

Job Description

The Inside Sales Representative is responsible for proactively engaging with potential and existing customers to drive sales, generate leads, and support the sales team. This role involves making outbound sales calls, managing customer accounts, providing product information, and supporting broker representatives. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to analyze sales data to identify business opportunities.

JOB DUTIES:

• Proactively contacts potential customers through targeted cold calls and follow-ups to generate leads, qualify prospects, and increase sales opportunities.
• Develops relationships with existing customers to promote up-sell and cross-sell opportunities, ensuring continued business growth.
• Manages new customer account setup, ensuring accurate data entry and coordination with internal teams.
• Assists in the creation and maintenance of sales reports, forecasts, and presentations, including tracking sales trends, activity by region/industry, and customer purchasing patterns.
• Supports broker representatives by providing product information, pricing details, literature, and sample coordination as needed.
• Maintains and updates broker representative and customer agreements, ensuring proper documentation and timely communication of changes.
• Conducts market research on potential clients, competitors, and industry trends to enhance sales strategies.
• Provides support for the sales team by assisting with customer inquiries, processing orders, and handling administrative tasks related to sales operations.
• Participates in trade shows, product demonstrations, and virtual customer meetings to support business development.
• Collaborates with cross-functional teams, including marketing, operations, and customer service, to improve customer experience and streamline sales processes.
• Adheres to company policies, safety guidelines, and industry regulations.
• Performs additional duties as assigned.

QUALIFICATIONS

• High School Diploma or Equivalent
• Minimum of 1 – 2 years related experience
• Fluency in English and Spanish required to communicate with a diverse customer base and support internal teams across multiple regions.
• Must have advanced written, verbal and presentation skills.
• Must be detail-oriented and have advanced customer service, organizational and follow-up skills.
• Must have advanced proficiency with Word and Excel

Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Compensation & Benefits:

Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.

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