Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Sales Support teams ensure clients are taken care of at every step in the home-buying and selling process. As a Temporary Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator and anticipate their needs by staying a step ahead so they can do what they do best and help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career. The Role: You'll take the lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close. With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times and proactive follow-up. Coordinate property access for inspectors, appraisers, and other vendors. Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete. You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience. Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions. Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home. Ensure all contractual deadlines are met; alert all parties when a deadline is at risk; and proactively mitigate that risk when within your control to facilitate an on-time closing. Drive agent and client satisfaction by providing support that meets our gold standard of service excellence. Who you are: A real estate license is required. One year of real estate experience, extensive contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is required. One year of customer service experience is required. Excellent attention to detail, organizational and interpersonal skills. Clear and concise verbal and written communication. Proficient in basic technologies and aptitude to learn new technologies. Experience using email and phone to communicate with clients and other parties required. Calm demeanor when resolving issues and communicating with agents and clients. Experience juggling multiple priorities in a fast-paced environment. Strong sense of accountability for the agent and client experience. You pride yourself on saving the day! Schedule: Monday–Friday, 8:00am - 5:00pm. This position is temporary/seasonal for approximately 6 months with no guaranteed length of employment. This is a fully remote position that may be performed from an approved remote work location within the United States, with occasional travel to team or work events as requested by manager. What We Offer: Competitive hourly wage. REALTOR association, MLS dues, and state license fees reimbursed. Comprehensive training and support. Base Pay Range: $22.80 - 35.50 per hour, with possible bonuses and equity. Sick leave accrued, medical, dental, and vision insurance benefits. Equal opportunity employer committed to diversity and inclusion.
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