Job Description

Job Description

Job Description

Description:

Managed Services Engineer L1

Company: BECA
Location: Duluth, GA (on-site with client travel)

About the Role:

BECA is looking for a Managed Services Engineer L1 to provide technical support to our clients by phone and through our ticketing system. This role is perfect for someone who enjoys problem-solving, clear communication, and helping customers with IT needs.

What You’ll Do:

• Respond to support tickets and client phone calls.
  
• Document all work and updates in the ticketing system.
  
• Escalate issues when needed and update knowledge base articles.
  
• Monitor ticket gateway when phone lines are slow.
  
• Participate in after-hours and on-call support rotations.
  
• Travel to client locations when assigned.
  
• Communicate effectively with both clients and team members.

What We Expect:

• Meet SLA requirements for tickets and phone calls.
  
• Log accurate billable hours and submit weekly timesheets.
  
• Maintain strong customer satisfaction (CSAT) scores.
  
• Be available for on-call shifts and major outage responses.
  
• Work toward annual goals with quarterly reviews

Skills and Knowledge:

• Ticketing software (incident management and time tracking).
  
• Active Directory basics (security groups, group policy, domain controllers).
  
• Microsoft Windows/Server fundamentals (patching, physical vs. virtual servers).
  
• Microsoft 365 (user accounts and communication tools).
  
• Networking basics (DHCP, DNS, ping, nslookup, traceroute).
  
• Willingness to maintain vendor/technical certifications as needed.

Physical Requirements:

• Ability to use hands to handle equipment, talk, hear, read, and write.
  
• Occasionally lift up to 25 lbs (with or without reasonable accommodation).

Why Join BECA?

BECA, a Blue Alliance company, is a trusted IT partner to law firms, engineering firms, and healthcare organizations with high security and compliance needs. For over 50 years, we’ve helped clients protect sensitive data, optimize performance, and meet critical business goals through best-in-class technology solutions. In the office, we like to have fun, you might see nerf wars, video game consoles, or team happy hours, but make no mistake: we work hard. Our team is filled with passionate professionals who bring serious focus to delivering results for our clients. We celebrate wins together and take pride in both the culture we’ve built and the outcomes we deliver. Yes, we offer benefits and a 401(k), but we go further with ongoing training, certifications, and team events that bring people together across offices. At BECA, we work hard, celebrate wins, and grow together.

A Team Environment Built for Growth:

Joining BECA means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team.

You’ll enjoy the best of both worlds:

• The autonomy and client engagement typical of a local MSP
• The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance:

As a Blue Alliance partner company, BECA provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Benefits of working at BECA:

• Be part of a fun, awesome team
• 9 paid holidays - 3 floating
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

1. Entrepreneurial Culture
2. Fast-paced Flow, with a Variety of Projects
3. Collaborative Work Environment
4. Training & Certifications
5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, BECA, participate in E-Verify.

Job Tags

Similar Jobs