Job Description

The Overnight Front Desk Agent at American Airlines – The Landing at Skyview 6 is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service and occasional driving.

Responsibilities:

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Confirm guest information, room assignment, code electronic keys.
• Provide information to guests about hotel amenities & local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.
• Answer and manage phone calls in a timely manner, managing multiple tasks at once.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, retrieve, and relay messages and packages to guests.
• Complete all pick-up and drop-off runs as assigned.
• Assist guests with luggage and baggage handling, and familiarize them with the facilities.
• Other duties as assigned.

Requirements:

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Clean valid driver’s license.
• Must be able to work 10:30pm to 7am, including weekends and holidays.
• Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 50 lbs. occasionally.
• One year minimum job-related experience required, preferably within a front desk or customer service role.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.

Immediate Benefits:

• American Airlines Credit Union membership eligible
• Discount Hotel Rooms at MCR hotels
• Employee Assistance Program
• Weekly Payroll

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + match
• Roth 401(k)

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named  one of  Fast Company ’s 10 Most Innovative Travel Companies of 2020 .
• MCR is a three-time recipient of the  Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the  Hilton Legacy Award for Top Performer .
• For the TWA Hotel at New York’s JFK Airport, MCR won the  Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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