Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative Job at Centah Inc, Fort Lauderdale, FL

V3kwRXN1bTY4NCtRVWxWZlFuS1N3WXByNlE9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Part time, Casual work, Remote job, Flexible hours, Night shift, Weekend work,

Similar Jobs

Excellence Services, LLC

Estate Manager Job at Excellence Services, LLC

 ...Paid meal breaks Regular reviews & advancement opportunities INTRODUCTION: Were looking for an Estate Manager to helm operations at a private residence. This pivotal role encompasses comprehensive management of the estate, requiring hands-on coordination... 

Carter Myers Automotive

Title Clerk Job at Carter Myers Automotive

Job Description Job Description Title Clerk Wanted: Your DMV Expertise is in Demand! Tired of the DMV? We're looking for someone who loves paperwork and can handle the DMV like a pro. As a Title Clerk at Carter Myers Automotive, you'll be the behind-the-scenes hero...

Northwestern Illinois Association

Licensed Sign Language Interpreter Job at Northwestern Illinois Association

 ...Required License: must have ISBE Educational Sign Language Interpreter Approval Northwestern Illinois Association (NIA) is a regional governmental agency that provides special education support to 68 school districts across Northwestern Illinois. Our mission is to... 

Corporate Coaches Cars | Limousines | Buses

Experienced Limousine/Black Car Service Reservationist/ Dispatcher Job at Corporate Coaches Cars | Limousines | Buses

Experienced Reservationists/Dispatchers Wanted! Join the Corporate Coaches Family! Are you a highly motivated and experienced reservationist/dispatcher with a passion for the luxury ground transportation industry? If so, we want to hear from you!Corporate Coaches, a f....

USAA

Bank Credit Risk Analyst (Mid-level) - Retail Banking Job at USAA

 ...an important mission: facilitating the financial security of millions of U.S. military members...  ...to give back to those who did. Were working as one to build a great experience and...  ...Opportunity As a dedicated Bank Credit Risk Analyst , you will use quantitative methods to...