Job Description
Job Title: Remote Weekend Client Intake Specialist
Location Requirement: This is a remote position, but applicants must reside in South Carolina, North Carolina, or Ohio.
Schedule Requirement: This is a weekend-only position.
We’re looking for a proactive and driven Client Intake Specialist to join our team on weekends. In this remote, weekends-only role , you’ll be the first point of contact for prospective clients seeking in-home care services. You’ll manage a high volume of inbound leads, guide them through the intake process, and help set the stage for our care team to take the next steps.
Key Responsibilities Lead ManagementMake 50-60 outbound follow-up calls per day to leads from platforms such as A Place for Mom and AgingCare.com
Manage relationships with prospects through consistent follow-up, even over long lead cycles (up to 12 months)
Follow up on weekend social media inquiries and geofenced ad responses
Pre-qualify leads during intake calls to determine service eligibility
Schedule assessments for qualified leads and maintain accuracy in scheduling
Accurately update WellSky and HubSpot with lead status, call notes, and appointment details
Collaborate with weekday team to ensure seamless handoff and ongoing follow-up
Handle rescheduling, cancellations, and urgent weekend inquiries promptly
Strong phone-based sales or client intake experience
Comfortable managing 50-60 calls per day
Prior experience in home care, healthcare intake, or lead generation preferred
Familiarity with HubSpot or similar CRM systems (training provided)
Basic understanding of social media platforms and lead handling
Must be available and reliable on weekends (Saturday & Sunday only)
CRM Systems: WellSky, HubSpot
Communication: Microsoft Teams, Clarity (phone system)
Email: Microsoft Outlook
Detail-oriented and highly organized
Friendly, confident communicator with a customer-first mindset
Comfortable handling objections and guiding client conversations
Self-motivated and able to work independently during weekend shifts
Daily Calls: 50-60
Assessments Booked: 15-20 per weekend
Lead Response Time: Respond to hot leads within 15 minutes
CRM Accuracy: Consistently updated with correct and timely data
Complete training in WellSky and HubSpot
Develop a strong process for weekend lead follow-up and appointment scheduling
Fully integrate into the intake team with reliable weekend performance
Ensure timely communication with the weekday sales and intake teams
This is a great opportunity for someone seeking consistent weekend remote work while making a meaningful impact by supporting families in need of home care services. If you're organized, energetic, and love connecting with people— we'd love to meet you.
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