Job Description
AMETEK
Sensors, Test & Calibration provides calibration, temperature measurement, pressure measurement, position measurement, level measurement, material test, force measurement, springs and reels, cable management, and weighing solutions for a wide range of industries. We can offer standard or customized solutions to fit almost all applications.
We are an invisible partner, helping our customers design, manufacture, and store the products of tomorrow. Our test machines, temperature calibrators, gauges, sensors, springs, and cords are used across the globe in robotics, factory automation, the development of medicines, and the exploration of space. In addition, our products are in constant use throughout the oil and gas, power, and water/wastewater industries, helping to save and produce energy, ensure safety in hazardous areas, control temperatures, perform tank level measurement, and so much more.
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Job description: Position Description:
The Repair and Customer Service Coordinator is our primary contact for all After-Sales-Service SENSORS customers, and as such you thrive by servicing our customers through a variety of duties.
Act as liaison for the Customer between Engineering, Sales, Service, Production, Quality and Shipping.
Supply RMAs as needed in response to tickets or phone calls for Sensor products.
Transfer information to Service if more details are required prior to issuing an RMA for return.
Coordinate with service once they supply equipment disposition.
Process warranty and non-warranty orders per the Service departments findings.
Process customer credits per the existing processes and coordinate service trip quotes and process service trip invoices.
Back up Customer Service as needed.
Determine customer requirements, prepare quotations for standard and custom products, perform quote follow-ups, develop opportunities and respond daily to enquiries from our website and other sources.
Schedule & coordinate Service trips as required.
Correspond with customers via phone and email to submit order acknowledgments, non-conformance reports, return authorizations and credit issues.
Must be familiar with all customer specific agreements, terms and programs (shipping, payment, Kanban, inspections, etc.)
Able to communicate the details of each with Engineering, Sales and Production in weekly meetings or as needed.
Enter RMA orders into Oracle, send order acknowledgements, change orders in the system, document retention, expedite orders with Production, follow order until the Customer receives it.
Position Requirements:
High School diploma required; Associates degree in Business, Marketing preferred
Training and/or experience in a technical discipline highly desirable
+1 years’ previous similar experience
Excellent communication skills, written and verbal
Previous experience in a manufacturing environment is preferred
Strong working knowledge of MS Office (Word, Excel, PowerPoint) is a must
Self-motivated, able to work with little supervision
Strong organizational skills
Must be able to multi-task
Proven relationship builder with all levels of co-workers and customers. Able to work within a team.
General technical skills (how to read a drawing and spec sheet, knowledge of engineering terms helpful)
Previous experience with MRP software helpful; Oracle preferred
#CareForTomorrow
At AMETEK STC we believe in building a sustainable future for our customers, colleagues, suppliers, and the communities in which we operate. We take an active role in promoting real change, by contributing to a healthy, fair, and sustainable society in many of the countries our facilities are located. We call it #CareForTomorrow!
AMETEK
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