Job Description

Revenue Operations Manager

Location: New York, NY – Flatiron HQ, 3–4 days/week

Compensation: $120,000–$150,000 + equity + 401k match + full benefits + flexible PTO

Funding: Series A — growing efficiently, targeting a growth round in the next 12 months

🏢 About PINATA

PINATA is an enterprise SaaS platform built to codify, enforce, and optimize the way teams work. We power critical workflows across a wide range of industries – integrating end-to-end workstreams into one command center, across a complex web of collaborating companies. Our mission is to help large enterprises turn chaotic operations into structured, data-driven, and ROI-optimized outcomes.

🚀 The Role

We’re hiring our first Revenue Operations Manager — a strategic, analytical, and highly organized operator who can help us scale how we sell, close, and retain enterprise customers. You’ll work directly with our enterprise sellers (including our CEO), acting as a quarterback across all phases of our revenue lifecycle — from opportunity to onboarding, from contract redlines to renewals.

This is a hybrid role spanning sales operations, deal desk, contract lifecycle management, and customer enablement. You’ll bring structure to our go-to-market engine and act as the connective tissue across Sales, Legal, Finance, and Customer Success.

You must be comfortable wearing many hats, speaking with external stakeholders (procurement, legal, IT), and driving internal accountability across deals. You’ll play a key role in how we accelerate revenue and deliver a world-class customer experience.

🧩 What You'll Own

📈 Revenue Operations

• Support the full enterprise pipeline — owning data hygiene and workflows across HubSpot to ensure clean, accurate data and stage progression.
• Build reports, dashboards, and forecasts to track pipeline health, conversion, and churn/renewal risk.
• Identify bottlenecks in the funnel and lead initiatives to improve efficiency and effectiveness.

🤝 Deal Desk & Sales Support

• Own the pre-sales process from late-stage opportunity to close: scheduling, follow-ups, internal approvals, and compliance support.
• Manage deal documentation: pricing approvals, redlines, version control, and signatures.
• Be the go-to for contracting flow — liaising with clients’ legal and procurement teams, and coordinating reviews with internal stakeholders.

📄 Contract Lifecycle Management

• Track and manage all agreements across their lifecycle — including renewals, auto-renew notifications, and escalation clauses.
• Own subscription documentation and customer-facing commercial terms to ensure continuity from close through post-sale delivery.

🧪 Post-Sale & Expansion Enablement

• Partner with CX and Product teams to support onboarding handoffs, customer health tracking, renewal signals, and usage metrics.
• Act as a cross-functional partner to ensure deal continuity and value delivery across Sales, CX, and Product.
• Drive the commercial side of renewals and upsells: preparing pricing terms, coordinating account reviews, and tracking client obligations.
• Own data flows and reporting to improve renewal velocity, expansion pipeline tracking, and NRR health.
• Help prepare QBR materials, product usage summaries, and ROI recaps for large accounts.

⚙️ Tools & Process Optimization

• Manage our rev ops tech stack — including HubSpot, Stripe Billing, PINATA account configurations and internal trackers.
• Build internal playbooks, templates, and process documentation to support consistent deal flow and renewals.
• Document internal contracting, pricing, and compliance workflows to support smoother client-facing execution.
• Bring a mindset of continuous improvement: drive automation and standardization wherever possible.

✅ You Might Be a Great Fit If…

• 7+ in Sales Ops, RevOps, Deal Desk, Investment Banking, Management Consulting or Customer Enablement roles, ideally within or with exclusive focus on B2B SaaS or enterprise tech.
• Comfortable in a player-coach mode: you're strategic but hands-on, and you thrive in ambiguity.
• Experience with contracting workflows, customer compliance processes (legal, IT, procurement), and enterprise sales support.
• You’ve worked cross-functionally across GTM, Legal, and Finance — and know how to communicate with both clients and execs.
• Strong experience with CRM tools (HubSpot), subscription management / billing tools (Stripe), and data analytics / BI tools (SQL a big plus).
• You’re organized and operationally-minded, but also client-friendly — able to push a deal forward and deliver a polished customer experience.
• You want to build — processes, playbooks, systems — and you’re excited about helping define this function from the ground up.

🌟 Why PINATA?

At PINATA, you’ll join a scrappy, mission-driven team reinventing how large enterprises run their most critical workflows. We work directly with global brands across retail, beverage, and field marketing — bringing visibility and compliance to the edge of their operations.

You’ll work shoulder-to-shoulder with our CEO and founding team, directly influencing how we land and expand large accounts. You’ll have a seat at the table and a voice in shaping the systems that power our growth.

This is a rare opportunity to step into a pivotal, cross-functional role that blends strategy, execution, and customer collaboration — all within a high-impact, high-autonomy environment.

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