Salesforce Administrator Job at Openkyber, Georgia

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  • Openkyber
  • Georgia

Job Description

Position Summary:

Seeking a Senior Salesforce Developer with 7+ years of Salesforce development experience to join our team.

Key Responsibilities:
  • Manage and enhance strong case management processes, including support processes, omni channel, assignments/routing, NBA, and SLAs.
  • Develop solutions with high proficiency in LWC (Lightning Web Components) to create advanced user experiences similar to Uber, focusing on scheduling and responsive design.
  • Exhibit expertise in Salesforce Flows and industry best practices.
  • Integrate Salesforce with AWS Connect (highly preferred) or other CTI integrations.
  • Deliver agentic experience by developing NBA (Next Best Action), creating actions/activities, and generating summaries.
  • Execute general admin tasks including managing profiles and permissions.
Preferred Qualifications:
  • Minimum 7 years of experience in Salesforce development.
  • Strong understanding of support and case management processes.
  • Advanced experience with LWC and Salesforce Flows.
  • Experience with AWS Connect integration or other CTI platforms.
  • Proven skillset in implementing NBA strategies and creating user activities.
  • Experience in general Salesforce administration.

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