Job Description

**Service Delivery Manager**

CAROUSEL_PARAGRAPH

* PetalingJaya, ????

* Finance

* 324294

** ????**

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UI.OR **????:** Malaysia - Petaling Jaya

**????:** Feb 11 2022

Are you looking for an opportunity to drive the best in class ambition and Centre of Excellence in Service Delivery Management for the APAC Close & Control (C&C) team in the NEW GSK BioPharma. If so, this is the role for you.

As Service Delivery Manager Record to Report Professional you are aligned to the New GSK BioPharma organization and sits within the APAC C&C organization.

Your key accountabilities include the delivery of Process Services, Risk Management and Finance Partnering activities at regional level. This requires in depth understanding of processes and systems within remit and requires a high level of drive as well as stakeholders management both internally and externally.

You will need to be able to lead activities independently as well as drive performance of a team / third party providers in pursuit of the GFS goals & objectives, designing & driving appropriate initiatives for local & offshore teams to deploy.

You will need to have a comprehensive understanding of how the different processes / systems / period end closed activities are operating. Will need to monitor metrics to drive process performance both internally and externally with third party providers. Where metrics, process variation analysis and/or Voice of the Customer indicate that the process is not operating optimally, you will need to ensure that the C&C team partners with business to determine what type of intervention (if any) is required.

The SDM role will also drive Risk Management activities, managing risks and maintaining a high level of compliance and partnering with the FRMC organization.

Finance Partnering activities sits also within this role with the responsibility to manage C&C P&L and drive accuracy in the forecasting process.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

* Drive delivery and performance of the GSK Operations CoEs to support the C&C organisation in the Finance Hub and APAC markets, leveraging on a team of GPO Subject Matter Experts to drive continuous improvement and troubleshooting issues faced by the GSK Operations while keeping the Controllership team abreast of potential challenges & proposed recommendations.

* Bring End to End view of the process CoE (Master Data Management, Fixed Assets, Banking, Payroll, Insurance, Intercompany, Period End close, Balance Sheet, Inventory) service line provided by our Third Party service provider(s)

* Working closely with the GSK Operational Controller and accountable for day to day GSK Operations delivery, designing, embedding and monitoring Key Performance Indicators (KPIs) [Lead & Lag] and Service Level agreements (SLAs) where applicable, ensuring operational issues are identified and promptly resolved and proactively identifying any issues or risks to the service. Establishment of lead metrics to proactively identify challenges to come.

* Feed into C&C strategy at regional level (Regional C&C Directors and GPO), identifying areas that require GPO intervention (Process redesign and / or technology intervention, RPA opportunities, etc)

* Ensure robust Business Continuity Planning and Risk Management, including adequacy of Management Monitoring procedures to ensure internal controls are designed and working effectively and regulatory compliance are met through applicable policies, procedures and processes performed by GSK Operations for the above mentioned CoEs.

* Manage a team of Analysts, in alignment with GSK Values & Expectations, driving individual & team performance and developing our team members

* Risk Management, Controls compliance and Monitoring activities of the Controllership team. Partnering with FRMC to manage risks and maintain a high level of compliance. Support internal and external reviews as needed.

* Finance Partnering activities for the C&C organisation ensuring a detailed management of the P&L and accuracy in forecasting.

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**Basic Qualifications:**

We are looking for professionals with these required skills to achieve our goals:

* Bachelors degree in Finance preferred

* 10+ years of Financial Reporting / Auditing / Accounting processes experience-knowledge (financial accounting, master data maintenance, banking, payroll, insurance, fixed assets, inter-company transactions, inventory, period end close / BSR etc.). Working knowledge of IFRS requirements.

* Experience in working in Shared Service Centre in financial accounting functions preferably in a multinational environment and have a good knowledge of Commercial operations.

* Excellent communication and interpersonal skills. Able to interact with internal and external stakeholders at different level in a global environment.

* Managerial experience, driving performance of a team in other R2R / C&C organizations.

* Management of Third Party Provider(s)

* Experience of working in a Control / SOX environment

* Actively seeks to improve processes, standardizing them and making more effective and efficient.

**Preferred Qualifications:**

If you have the following characteristics, it would be a plus:

* Professional Finance Qualification such as ACA/ACCA/CIMA or equivalent

* FMCG / Pharmaceutical industry experience preferred

* Good systems knowledge: SAP, Bison, Cadency.

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

* Operating at pace and agile decision-making using evidence and applying judgement to balance pace, rigour and risk.

* Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.

* Continuously looking for opportunities to learn, build skills and share learning.

* Sustaining energy and well-being.

* Building strong relationships and collaboration, honest and open conversations.

* Budgeting and cost-consciousness.

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