Job Description

Position: Social Media Moderator
Location: Remote
Company: Pompa Program

Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program! Headquartered in Park City, UT and over 350 team members nationwide, we have an answer to many of the health issues that the world is facing today. We are a faith-based, mission-driven company who is on a mission to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body's amazing God-given ability to heal itself. If you share our passion for improving people's health and believe in the incredible potential of the human body, then apply to be a part of something truly special.

About the role:  

We are seeking a highly detail-oriented, proactive, and compassionate Social Media Moderator to join our Marketing & Community Engagement team. This person will play a key role in maintaining a safe, supportive, and encouraging online environment across Pompa Program's social media platforms and communities. As the frontline of our digital presence, the moderator will be responsible for protecting our brand voice and ensuring all comments and discussions reflect our mission, values, and community guidelines.

Responsibilities:

• Monitor daily activity across all Pompa Program social media platforms (e.g., Facebook, Instagram, TikTok, YouTube, etc.) and community groups.
• Respond to comments, DMs, and mentions in a timely, warm, and professional manner, aligned with our brand voice.
• Remove, report, or escalate inappropriate, offensive, or misleading content that violates community guidelines or threatens the integrity of our platform.
• Identify trends in conversations, questions, or concerns and provide regular feedback to marketing and customer support teams.
• Collaborate with the Social Media Manager to develop moderation best practices and update community standards as needed.
• Support campaign and product launches by ensuring comments and conversations remain focused and constructive.
• Maintain a pulse on the overall sentiment of the community and contribute ideas for improving engagement and trust.
• Provide regular moderation reports including volume, issue trends, and noteworthy interactions.

Requirements:

• 1+ years of experience moderating online communities or managing social media platforms for a brand.
• Exceptional written communication skills with a high level of emotional intelligence and empathy.
• Familiarity with community moderation tools (e.g., Meta Business Suite, Sprout Social, or similar).
• Ability to stay calm under pressure and handle sensitive or negative comments with discretion and grace.
• Strong alignment with Pompa Program's mission, faith-based values, and belief in the body's ability to heal.
• Highly organized, reliable, and able to work independently in a fast-paced, remote environment.
• Flexibility to occasionally monitor outside of standard business hours, including weekends or evenings as needed.

Why Join Us?

• Be part of a company that is transforming lives and empowering people to take control of their health.
• Work with a team that is aligned, purpose-driven, and committed to making a real impact.
• Competitive salary and benefits package.
• PTO and paid company holidays.
• Health, Dental, Vision, Life Insurance options.
• Opportunities for professional growth and career advancement.
• Remote work environment. 

Compensation Range:
$22.00 per hour + bonus 

We are a rapidly growing company with a passionate team dedicated to making a difference in people's lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply.

Currently we are only open to remote employees residing in the following states: AZ, FL, ID, IN, KY, MI, MN, MO, NC, NE, NM, OH, OK, SC, TN, TX, UT, VA, WY

Pompa Program is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All Pompa Program interviews are conducted via video or phone. You will never be asked to download Microsoft Teams or interviewed by text.

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