Job Description

Miami Central Station, 200 NW 1 Avenue, Miami, Florida, United States of America

Job Description

Posted Tuesday, December 23, 2025 at 5:00 AM

Your Purpose :

As a Train Attendant , you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our premium G uests.

If youre a people-person looking for a role where youll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Your Role [ Essential Functions ] :

Guest Services

• Assist G uests in locating their seats and escort them as appropriate . Provide assistance with G uest baggage as needed.
• Provide F ood & B everage service to G uests throughout the train, using strategic selling techniques.
• Have complete knowledge of all F&B menu offerings.
• Prepare and serve hot and cold beverages and snacks adhering to Company standards; ensure G uests are satisfied with their selections and engage in friendly conversation throughout.
• Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
• Assist in handling , diffusing, and solving escalated G uest concerns in an open, friendly, professional, and confident manner.
• Pay close attention to G uests with special needs, G uests with children, or G uests with heavy luggage , and assist as needed .
• Ensure that all possible assistance and information is provided to G uests during periods of service disruption.

Communication and Coordination

• Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
• Maintain communication with the O nboard team on the train and leadership throughout the shift as needed.
• Deliver public address announcements according to standard, providing friendly journey information and a positive message to G uests.
• Ensure that all possible assistance and information is provided to G uests during periods of service disruption.
• Work with Ancillary t eam and leadership to coordinate and maintain marketing efforts within onboard events.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Safety and Compliance

• Ensure that all Onboard activities are carried out safely and to Brightlines standards of quality.
• Report safety concerns to the Onboard Supervisor immediately .
• Follow Company protocols to manage any unscheduled or emergency situations as trained.
• Inspect service support areas to ensure adherence to Company sanitation requirements.

Inventory and Financial Management

• Process credit card transactions for purchases via a mobile Point of Sale device.
• Receive and inspect all F&B carts with T rain and C ommissary A ttendants to ensure all products are consistent with our opening inventory for the designated shift.
• Monitor onboard offerings and inventory levels and advise the Onboard Supervisor on needed items.

Training and Reporting

• Assist in training newly hired Train Attendants on Brightlines steps of service and safety standards.

Maintenance and Cleanliness

• Provide light cleaning and resetting of the train at station turn-around and final terminals.
• Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job . Duties, responsibilities, and activities may change at any time with or without notice.

Managerial Responsibility :

None

Experience & Qualifications

Required Education and Experience:

• High School Diploma or GED required , some college or vocational training preferred.
• Minimum of six ( 6 ) months experience in guest service, sales, or food & beverage service.
• Must be able and willing to work any shift , as well as on weekends and holidays based on operational needs and train schedules as necessary.

Knowledge Skills & Abilities :

• Knowledge of safety protocols and the ability to report concerns promptly.
• Understanding of foodborne illness prevention and health regulations.
• Proven ability to effectively interact with G uests, management, and T eammates under pressure.
• Skill ed in professionally handling and resolving escalated G uest concerns using strong problem-solving and decision-making abilities.
• Detail-oriented with the adaptability to handle a variety of situations.
• Effective communication skills (fluent English is essential) and interpersonal skills for engaging with G uests, T eammates, and stakeholders. Ability to clearly convey information and instructions.
• Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards.
• Good physical condition to handle the demands of the job, including performing all safety-related procedures in a moving train environment and performing manual tasks. Capable of climbing, pushing, pulling, walking, standing, and bending repeatedly for extended periods, frequently lifting and/or moving objects up to 50 pounds.

Work Environment: Frequent exposure to fumes or airborne particles, moving mechanical parts and vibration. Occasionally exposed to a variety of extreme conditions in the plant. The noise level in the work environment can be loud.

Physical Demands: Regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. This position is very active and the employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl all day. The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. No specific vision requirements.

Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury.

Travel: 75%

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.

Job Tags

Similar Jobs