Travel Desk Agent Job at Unifi Aviation, LLC, Atlanta, GA

VXlVS3V1YXg5WW1iVlY1WlRuZVF5NHh2NFE9PQ==
  • Unifi Aviation, LLC
  • Atlanta, GA

Job Description

General information

Job Title

Travel Desk Agent

Date

Wednesday, July 30, 2025

Entity

Unifi Aviation, LLC

State

Georgia

City

Atlanta

Base Pay Rate:

$ 20.80

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

The Operations Travel Desk Agent is responsible for providing 24/7 support, managing hotel and ground transportation bookings for airline crew members. The agent receives booking requirements through approved methods and coordinates with vendors following standard operating procedures. They handle phone calls from crew members, pilots, and other personnel to address last-minute issues during layovers. Agent’s play an important role in ensuring crew members have safe, clean, and comfortable hotels and transportation across the globe.


Responsibilities Include:

* Booking accommodations and transportation for all ad hoc, charter, irregular operations (IROPs) and special operations crew needs.

* Collaborating cross-functionally with In-Flight Service (IFS) & Flight Operations (FOPs) stakeholders as directed by leadership to support all changes, ensuring approved hotel inventory availability, and securing stakeholder approval for non-contract hotel assignments.

* Efficiently using technology including Concur Travel GDS and our internal Hotel & Transportation System (HTS) to process transactions, accurately record reservation information and source suitable hotels in compliance with company SOPs.

* Utilizing the company virtual credit card payment solution process related to manifest variance and ad-hoc hotel and transportation procurement.

* Ensuring timely communication across OCC verticals, especially with the Crew Resource, Charter, and IFS & FOPs Duty Desks.

* Ensuring high levels of customer service by promptly and efficiently responding to all crew communication channels.

* Providing support in the planning and implementation of operational strategies and seeking continual operational improvements and efficiencies.


Qualifications:

* High School Diploma or GED required.

* Embraces diverse people, thinking and styles.

* Strong communication skills.

* Ability to work on site in Atlanta, GA and flexibility to work weekends, holidays and nights.

* Focus on maintaining a positive and professional work environment, adhering to Delta’s Rules of the Road and attendance requirements.

* Consistently making safety and security, of self and others, a priority.

* Able to multi-task and manage time efficiently.

* Proficient in Microsoft Office 365.

What will give you a competitive edge (preferred qualifications):

* High School Diploma plus 2 years of relevant airline experience.

* Contact center experience.

* Hotel contract, crew scheduling and/or crew operations experience.

* Language skills including Spanish, French and/or Italian.

" Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Job Tags

Full time, Contract work, Part time, Work at office, Shift work, Night shift, Weekend work,

Similar Jobs

CatchProbe Intelligence Technologies

Senior Database Engineer(Elastic/Mongo/Hadoop) (San Francisco) Job at CatchProbe Intelligence Technologies

 ...Senior Database Engineer(Elastic/Mongo/Hadoop) Join to apply for the Senior Database Engineer(Elastic/Mongo/Hadoop) role at CatchProbe...  ...with TLS/SSL and/or LDAP Candidate must also be able to develop automated solutions for ad-hoc script execution requests, ad-hoc... 

Belcan

Service Desk Analyst Job at Belcan

A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to...  ...Associate's degree in an IT related field and at least 1 year of IT Help Desk experience in a large enterprise environment. Service Desk Analyst... 

Medical Solutions Allied

Travel Occupational Therapist - $2,334 per week Job at Medical Solutions Allied

 ...Medical Solutions Allied is seeking a travel Occupational Therapist for a travel job in Oklahoma City, Oklahoma. Job Description & Requirements ~ Specialty: Occupational Therapist ~ Discipline: Therapy ~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours... 

VP Management

General Manager Lebanon VA Hotel Job at VP Management

 ...Description Want to work for a dynamic organization, that is growth oriented, and has a positive organizational culture! The general manager of a hotel property is in charge ofall daily hotel operations to guarantee that guests enjoy an outstanding experience. They are... 

The People Of: Professional Services

Bankruptcy Litigation Associate (Washington) Job at The People Of: Professional Services

 ...level Employment type ~ Employment type Full-time Job function Job function Legal Industries Business Consulting and Services Referrals...  ..., DC $235,000.00-$365,000.00 3 months ago Part-time Law Clerk Fall 2025 - Energy Justice Washington...