Job Description
Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions
Provide general customer service information. (Hours of operation, directions, etc.)
Ability to handle heavy call volumes of both inbound and outbound.
Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
Troubleshoot password and basic technical/app inquiries.
Research any misapplied information or customer discrepancies.
Provide special event, promotions and wagering details.
Assist customer via telephone and live chat as needed.
Performs other duties as assigned by supervisors or other senior management.
Qualifications
~ High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
Must have a dedicated/secure space when working from home.
Strong computer skills (Microsoft and basic internet navigation)
Able to handle high call volumes and excellent phone etiquette.
Strong Organizational skills
Attention to detail.
Ability to multi-task and data entry
Strong verbal communication
Protect organizations values by keeping information confidential.
Ability to adapt quickly to change, learn, and balance the understanding of different products.
Summary Of Physical Requirements And Work Environment
Walking and sitting
Pay Range / Salary: $17.00
Job Tags
Full time, Remote work, Shift work, Weekend work, 2 days per week,
Similar Jobs
American Red Cross
...driving experience will assist us with transporting equipment and setting up at the collection sites. The Red Cross offers paid phlebotomy training with the ability to grow your skills and career within the nation's top humanitarian organization. To learn more about...
PandoLogic
...facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies,...
USAA Careers
...is all about learning and growing. Our Insurance Customer Service role may be a new career... ...Tampa, FL 33647 , for future insurance sales opportunities in 2025 . As an Insurance Customer... ...and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance...
Barnhill Contracting Company
...people in the industry. When you join the Barnhill team, you become part of the Barnhill Family. Job Description: Operates a dump truck and safely deliver construction material such as asphalt, borrow material, excavation and stone base to various projects. Job...
Novant Health
Overview: The Registered Nurse serves as a leader of the healthcare team at Novant Health... ...RN nursing license has been inactive, retired or lapsed for five years or more and you... ...part of an environment that fosters team work, team member engagement and community involvement...