Customer Service Representative - Call Center Job at TalentBridge, Phoenix, AZ

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  • TalentBridge
  • Phoenix, AZ

Job Description

Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:
  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 80-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution
In-depth training and regular support/coaching will be provided to help you succeed!

Qualifications:
  • 6+ months of call center customer service experience
  • Ability to handle a high call volume (80-100 per day)
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience
Pay:
  • $18 /hr
  • Ability to increase to $20/hr within first 3-6 months
Location:
  • In Office - Phoenix, AZ 85027
  • Hybrid schedule can be earned after training
Schedule:
  • Training schedule: Mon - Fri, 8:30am - 5:00pm
  • AFTER training:
  • Multiple shifts to pick from: morning, afternoon & evening shifts
  • Must be okay working 1 weekend shift per week

Job Tags

Work at office, Shift work, Weekend work, Day shift,

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