Job Description

SUMMARY

We’re looking for someone excited to grow with our team. This position involves hands-on production bench work, assisting our jewelers and Studio Assistant and supporting a variety of daily production needs. This is a great opportunity for someone who loves the craft but also enjoys organization and contributing to the broader production process.

If you're extremely detail-oriented, passionate about craftsmanship, and eager to contribute, we’d love to hear from you! Send your resume to hiring@satomikawakita.com with “Production Assistant” in the subject line and let us know why you'd be a great fit.

QUALIFICATIONS AND SKILLS :

• High school diploma and production bench experience and/or jewelry-making training (or equivalent experience)
• Skilled in all basic aspects of production including cleaning castings, polishing, soldering/assembling, pearl glue, and black rhodium application
• Proficiency in Google Workspace (especially Gmail, Sheets, and Drive)
• Strong data entry and record-keeping skills
• Ability to learn and navigate workflow management tools (Asana or similar)
• Comfortable tracking deadlines, updating spreadsheets, and following structured processes
• Strong written communication skills in English for accurate notes, documentation, and updates
• Strong attention to detail with excellent eyesight, memory, and dexterity for hands-on work
• Extremely organized, clean, and able to see both fine details and the bigger picture
• Reliable, punctual, and able to manage time effectively to meet deadlines
• Independent, self-motivated, and adaptable to changing directions or priorities
• Professional attitude, friendly demeanor, and strong team player
• Interest in and appreciation of SKJ products
• Interest or experience in mass production
• GIA certification and/or gemstone knowledge (a plus)
• Must be authorized to work in the U.S.

PRIMARY JOB RELATED DUTIES:

• Produce jewelry for orders according to steps taught by trainer and our production book instructions, maintaining our high quality standards and meeting deadlines
• Train in pre-production processes to provide additional coverage: district runs and vendor network, raw materials inventory management, raw material processing, facilitating ordering, receiving and returning, prepare manufacturing orders by pulling and organizing all necessary components for production, production data entry, stone inspection, OOAK pre-production tasks
• Larger production support projects
• General clerical support
• Work closely with studio team members to address problems, bottlenecks, improvements etc.
• Familiarity with safety procedures when working with hazardous materials or equipment
• Keep studio neat and clean 

SECONDARY JOB RELATED DUTIES:

• Presents a professional and positive image on behalf of the Company.
• Reports any safety or security concerns immediately to the Operations Manager.
• Keeps the studio area tidy and clean and ready for customer visitors at any time. 
• Supports any additional tasks related to primary job responsibilities as requested by Management.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• The Staff Member is regularly required to sit, stand, kneel, crouch, grab things with his/her hands and use various office equipment.
• This job requires the ability to move around the office and run errands outside the Company.
• The Staff Member must be able to lift and/or move up to 30 pounds.
• The noise level in the work environment is moderate to occasionally noisy due to production
• equipment.
• The Staff Member must be able to tolerate airborne dust particles from production equipment in the studio.
• Good vision, with or without aid, is required for this job.
• Ability to travel independently.

JOB/BEHAVIORAL CHARACTERISTICS:

• Accuracy : Work is performed carefully and with minimal errors, identifying and resolving potential inaccuracies before they occur. Demonstrates neatness and thoroughness to maintain high standards. Adheres to company guidelines to ensure consistent quality.
• Attitude and Cooperation : Shows a pleasant disposition to others, creates positive interactions and addresses issues constructively. Works effectively with others and demonstrates respect for team dynamics, company rules, and shared responsibilities. Respects company policies and fosters a positive work environment. 
• Communication : Grasps important information and expresses ideas clearly. Works closely with manager and studio team members to address problems, bottlenecks and improvements. Responds to all emails and messages in a timely manner. 
• Initiative: Proactively identifies and addresses tasks, challenges, or opportunities without waiting for direction. Demonstrates accountability, resourcefulness, and a commitment to team and organizational success by anticipating needs and offering solutions.
• Dependability: Maintains punctuality and reliable attendance. Consistently meets deadlines and work standards without constant supervision or reminders.
• Execution : Ability to implement and follow a project or difficult situation through to the end, showing resourcefulness in overcoming challenges.
• Job knowledge: Demonstrates a solid understanding of the principles, methods, and processes required for the role. Effectively memorizes style numbers and product details, and understands quality control guidelines.
• Meets Deadlines : Demonstrates the ability to complete work in an acceptable manner by the time and/or date established, addressing potential delays and finding solutions to meet timelines.
• Speed: Completes production work within the target times for each category.

What We Offer:

• Competitive compensation and bonus pay
• 75% paid medical/dental/vision insurance after 3-month probationary period and 100% after 1 year
• Paid vacation and sick time, with # of days increasing each year you work
• Paid company holidays + paid vacation from Christmas until New Year
• $120 monthly transportation support
• Service Anniversary Recognition Program - receive a bonus for milestone anniversaries!
• Birthday Program - receive a credit towards an SKJ piece, with the value increasing each year you work
• Generous employee discount
• Professional Development Reimbursement Program
• Fun company outings and lunches/dinners throughout the year
• A warm, friendly environment and beautiful work space in Tribeca/SoHo

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