Job Description
Service Model Design & Transformation – Contingent Team Member
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Fidelity Wealth was established to bring us closer to our customers, tighten our focus on unique segments, and enable us to capitalize on new growth opportunities. The Wealth Distribution Service Model Design & Transformation team’s role is to design, test, and implement solutions that deliver on our organization’s strategic initiatives and improve the client and associate experience.
In this assignment, you will act as a member of a Design & Transformation Team using scrum / agile, design thinking, process improvement methods to test solutions in the field. You will have the opportunity to drive outcomes that improve the associate and customer experience, go beyond your area of expertise, and build new skill sets while working in a challenging, fast-paced environment.
The Expertise You Have
An understanding of financial services/wealth management industry preferred
Consulting, design thinking, transformation, and/or project management experience highly desired
Ability to gather, analyze, and synthesize data to generate insights and new solutions
Ability to design and create effective executive presentations including slide decks, infographics, and storytelling visuals
Creative thinker with strong execution capability
Ability to work as a member of a team, and to engage multiple stakeholders across a complex and highly matrixed organization, working across all levels of the organization, including senior leadership
The Skills You Bring
Proven ability to collaborate in a fast-paced, complex business environment
Strong executive presence and effective communication skills
A passion and aptitude for gathering information and exploring possibilities
Experience working and interacting with individuals of all levels and disciplines
Organized, with a history of achieving goals
Strong data and analytical skills
You have a growth mindset, value learning from different perspectives, and have demonstrated the ability to break down barriers and assure team effectiveness
The Value You Deliver
Learning and incorporating Agile methodologies and events into daily work
Daily participation in Sprint activities, including; Customer/Associate based story building/sizing/completion, executing & collecting experiment learnings, gathering input to inform go/no go decisions, retrospective reflection of how work is getting done
Defining outcomes with the Team Leader(s) and Team Members, one Sprint at a time
Building practical measurement plans to test and learn new solutions
Implementing solutions in the organization and facilitating change management
Regular engagement with our broader system of work to create understanding, generate new ideas and break down barriers to improving outcomes
Cross-training and supporting other Service Model Design & Transformation Teams and Team Members as needed
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Job Tags
Work experience placement, Work at office,