Job Description

Job Description

Job Description

Position Summary:

We are  ENGAGING & ENERGETIC

We come to work each day filled with positive energy, ready to create a fun environment and make raving fans.

We are  PASSIONATE

We love creating exceptional experiences, paying attention to the details that make the difference, and exceeding expectations.

We are  INNOVATIVE & DYNAMIC

We embrace the energy created from new ideas while following the philosophy of Kaizen and being open to constructive feedback.

We are  ONE TEAM UNDER ONE ROOF

We treat each other with respect by being genuine and honest. We take care of each other so we can better take care of our guests.

We are part of the COMMUNITY

We are a safe haven for our guests, adding value to our neighborhoods and supporting local non-profit organizations. 

If you hold these same values and are looking for an exciting career in hospitality, we want to meet with you!

About Ling’s Wok Shop:

Welcome to Ling's Wok Shop, where the wok steals the show! Our kitchen revolves around the wok, guaranteeing fresh, clean, and healthy meals every time. Dive into our mouthwatering menu choices and explore our full bar featuring handcrafted cocktails, curated wines, local brews, and daily happy hour specials. Ling's Wok Shop is your go-to fresh, casual Asian dining that's as fun as it is flavorful!

This is a non-exempt tipped position.

Essential Job Functions:

• Hospitality:
• Greet guests warmly and make them feel welcome.
• Provide menu information and answer any questions guests may have.
• Take orders accurately and efficiently using our POS system.
• Ensure guest satisfaction by following our Hospitality Sequence and promptly addressing any issues or concerns .
• Exemplify Ling & Louie’s Restaurants Core Values and Ling & Louie’s Hospitality.
• Order Fulfillment:
• Assemble and package food orders according to restaurant standards.
• Serve food and beverages promptly and courteously.
• Maintain a clean and organized service area and dining room.
• Responsible for flow of food and beverage in both the dining room and the bar in accordance with restaurant expectations (this includes knowing 86’d items, VIPs and special orders).
• Cash Handling:
• Process guest payments accurately, including handling cash, credit, and debit transactions.
• Ensure proper cash management and report discrepancies to management.
• Team Collaboration:
• Work cooperatively with kitchen staff and other team members to create exceptional experiences for all.
• Assist with restocking and replenishing supplies as needed.
• Follow all safety, sanitation, and health guidelines and standards.
• Perform all duties and maintains knowledge of all Ling & Louie’s standards and procedures.
• Guest Engagement:
• Build positive relationships with guests to encourage repeat business and brand loyalty.
• Promote restaurant promotions and specials to enhance the dining experience.
• Maintain excellent menu knowledge, guiding guests and making suggestions to enhance the dining experience.

Qualifications:

• Previous experience in customer service or food service role preferred but not required.
• Excellent people and organizational skills.
• Excellent communication and interpersonal skills.
• Outgoing, energetic personality with a positive attitude.
• Ability to read, write, speak and understand English.
• Ability to work varying shifts and maintain attendance in accordance with Company policy.
• Ability to learn and demonstrate menu knowledge, including food and beverage preparation, and wine and beer descriptions.
• Ability to learn and operate a keyboard and POS system.
• Ability to pay attention to detail in a fast-paced environment, handle multiple tasks and have a high level of patience.
• Ability to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds.

Benefits:

• Competitive hourly wage plus tips.
• Flexible scheduling.
• Employee discounts on meals.
• Opportunities for advancement within the company.
• Supportive and friendly work environment.
• Health benefits for full-time employees after 180 days of employment.

We would like to bring a couple of policies to your attention. Ling & Louie’s Restaurants (Ling & Louie’s Asian Bar and Grill, Ling’s Wok Shop, and Ghost Street Asian Taqueria) prohibits the use of drugs and alcohol while in the workplace or on restaurant property.

Also, sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated.

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